Buyer's guide

Best Help & Customer Support software

Customer support platforms that streamline service operations and ticket management. These solutions enable efficient handling of customer inquiries, automate routine responses, and provide tools for tracking resolution progress. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the help & customer support directory to filter by industry, company size, and certifications.

17 profiled toolsUpdated 2026

1
Plain
Help & Customer Support
Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows.
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2
Pylon
Help & Customer Support
Pylon is a customer support platform built for B2B companies that unifies support across Slack Connect channels, email, and in-app chat with shared inboxes and ticket management.
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3
Zammad
Help & Customer Support
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
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4
Freshchat
Live Chat
Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration.
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5
ActiveCampaign
Marketing Automation
ActiveCampaign is a marketing automation and CRM platform that combines email marketing, automation workflows, sales CRM, and messaging. It helps businesses personalize customer experiences…
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6
Abnormal Security
Email Security Platforms
Abnormal Security uses behavioral AI to detect and prevent email attacks including business email compromise, phishing, and account takeover.
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7
UseResponse
Help & Customer Support
All-in-one customer support platform with ticketing, feedback, live chat, and knowledge base available cloud and on-premise.
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8
Aircall
Call Center Software
Aircall provides a cloud-based phone system with call center features, CRM integrations, and analytics for sales and support teams.
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9
Alora Health
Home Health Software
Alora Home Health is the highest-rated home health EMR solution, providing clinical documentation, scheduling, billing, and compliance tools for skilled and non-skilled agencies.
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10
Chatwoot
Help & Customer Support
Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk.
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11
Risotto
Help & Customer Support
Risotto is an AI-powered IT helpdesk tool that helps grant software access, manage permissions, serve knowledge, and handle approvals using natural language conversations in Slack.
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12
8x8
Unified Communications
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
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13
Crisp
Help & Customer Support
Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
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14
TeamSupport
Customer Support
B2B customer support platform with ticket management, customer database, collaboration tools, and customer health scoring.
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15
osTicket
Help & Customer Support
Open-source support ticket system with a web-based interface for managing and organizing support requests for IT departments.
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16
ThinkOwl
Help & Customer Support
AI-powered service desk with intelligent ticket routing, case management, and workflow automation for customer support teams.
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17
HelpKit
Knowledge Base Software
HelpKit transforms Notion pages into a professional knowledge base and help center with custom domains, SEO optimization, and widget integration.
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18
Aidbase
Help & Customer Support
AI support system for SaaS with custom chatbots, ticket system, and email support.
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19
Helprace
Help & Customer Support
Customer service suite with knowledge base, community forum, feedback portal, and help desk for support teams.
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20
Calldesk
Software
Voice AI agents for customer service automation.
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21
Talkative
Software
AI live chat, video chat, and co-browsing platform with generative AI handoff for customer service teams.
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22
OneDesk
Help Desk & Ticketing
Help desk and project management combined for customer-facing teams with client portal.
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23
Quickchat AI
Software
AI assistant platform for building custom customer-facing chatbots.
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24
BSI Customer Suite
Software
Swiss CX platform unifying CRM, marketing, and customer service for European enterprises.
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25
Octadesk
Help Desk & Ticketing
Brazilian help desk and chat platform serving SMBs across Latin America.
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26
Salient
Software
Voice AI for consumer finance companies to handle inbound servicing calls
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27
Ebbot
Software
Scandinavian AI customer service automation platform with generative AI chatbot and live chat integration.
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28
ClickDesk
Live Chat
Live chat software with video chat, voice chat, and help desk for websites.
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29
Inkeep
AI Customer Service Agents
Enterprise AI platform for providing natural language support directly in products and docs.
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30
Clinq
Software
Cloud phone system for businesses with CRM integrations and call analytics
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31
Thena
Software
B2B customer support platform managing Slack and Teams channel communication with AI-powered triage.
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32
Movidesk
Help Desk & Ticketing
Brazilian helpdesk and customer-service ticketing platform.
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33
Hoory AI
Customer Support
AI customer support assistant automating conversations across websites, WhatsApp, and messaging apps for SMBs.
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34
Text Request
Business Messaging
Business texting platform for teams with two way messaging
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35
Upscope
Customer Support
No-download interactive co-browsing for sales and customer support teams.
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36
Ask-AI
Software
Enterprise AI platform surfacing answers, insights, and coaching for customer service and customer success teams.
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Best help & customer support by company size

Best help & customer support for Solo / freelancer Best help & customer support for Startup (1-50)Best help & customer support for Small business (51-200)Best help & customer support for Mid-market (201-1,000)Best help & customer support for Enterprise (1,000+)

Buyers here also look at

Customer Communication Management Omnichannel Support Customer Support Analytics Customer Experience Platforms Customer Self-Service Portals Live Chat

Keep exploring

Help & Customer Support directory & filters All software categories Software deals

Frequently asked

What is the best help & customer support software?

Cubbie ranks 17 profiled help & customer support tools by profile completeness, verified-vendor status, and active deals. The list above leads with the products that carry the most complete, vendor-maintained profiles.

How does Cubbie choose these help & customer support tools?

Listings are drawn from the live catalog and ordered so products with substantive, vendor-maintained profiles surface first. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/help-desks-customer-support