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Buyer's guide

Best Omnichannel Support software

Compare Omnichannel Support products. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the omnichannel support directory to filter by industry, company size, and certifications.

10 toolsUpdated 2026

1
Pylon is a customer support platform built for B2B companies that unifies support across Slack Connect channels, email, and in-app chat with shared inboxes and ticket management.
Help & Customer Support
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2
Rocket.Chat is an open-source team communication platform that can be self-hosted for organizations requiring data sovereignty and privacy control.
Communication & Collab
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3
Ameyo: Omnichannel contact center software with voice, email, chat, social media, and video support for enterprises in emerging markets.
Contact Center Software
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4
Enghouse Interactive: Contact center and communications software for telecom operators and enterprises with IVR, recording, and quality management.
Contact Center Software
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5
ActiveCampaign is a marketing automation and CRM platform that combines email marketing, automation workflows, sales CRM, and messaging. It helps businesses personalize customer experiences…
Marketing Automation
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6
Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk.
Help & Customer Support
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7
Messagebird: Omnichannel communication platform enabling businesses to connect with teams and customers through chat, voice, and SMS from one interface.
CPaaS (Communications Platform as a Service)
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8
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
Unified Communications
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9
HubSpot is an all-in-one CRM platform that provides marketing, sales, customer service, content management, and operations tools. Its free CRM serves as the foundation, with scalable Hubs th…
CRM
Up to 30% off offer
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10
Kore.ai enables enterprises with conversational AI that simplifies complex operations, automates tasks, and enhances customer interactions at scale.
Chatbot
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11
Increff: Retail inventory and omnichannel fulfillment SaaS for Indian and global retailers.
Inventory Optimization
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12
Easystore: Malaysian ecommerce platform for omnichannel brands in Southeast Asia.
Shopping Cart & Checkout
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13
Unifonic: Saudi customer engagement platform with SMS, WhatsApp and omnichannel bots for MENA enterprises.
Customer Communication Management
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14
IdoSell: Polish ecommerce platform for mid-sized retailers with omnichannel tools.
E-commerce Platforms
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15
Kangaroo: Loyalty and marketing platform for retailers.
Loyalty Program Platforms
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16
Upscope: No-download interactive co-browsing for sales and customer support teams.
Customer Support
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17
CommBox: AI-powered omnichannel customer service platform for enterprises with chat, email, social.
Omnichannel Support
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18
Acquire: Customer engagement platform with co-browsing, video chat, and messaging for enterprise teams.
Omnichannel Support
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19
Tetherfi: Omnichannel contact center platform serving APAC banks and enterprises.
Contact Center Software
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20
ConnectPOS: Omnichannel POS for Magento, Shopify, and BigCommerce with real-time sync and multi-location management.
Composable Commerce
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21
Teamwork Commerce: Omnichannel retail platform offering mobile POS, OMS, and CRM for mid-market and enterprise specialty retailers.
Omnichannel Support
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22
Qontak: Indonesian omnichannel CRM and WhatsApp Business platform.
Omnichannel Support
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23
ReplyCo: Multichannel helpdesk for ecommerce sellers.
Customer Support
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24
Take Blip: Brazilian conversational platform offering chatbots and CRM integration for enterprises.
Conversational AI
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25
Surveypal: Customer experience platform with surveys, analytics, and closed-loop feedback management.
Customer Experience Platforms
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26
DXwand: Conversational AI and Arabic chatbot platform for MENA enterprises.
Conversational AI
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27
Tovie AI: Enterprise AI platform for building conversational agents with voice and text.
AI Voice Agents
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28
Chatra: Live chat and chatbot software for ecommerce stores to engage shoppers and drive sales.
Omnichannel Support
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29
Openbravo: Cloud omnichannel platform for mid-market retailers with headless commerce, POS, and OMS.
Headless Commerce
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30
Mosaicx: AI-powered conversational IVA for customer service.
AI Customer Service Agents
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31
Heymarket: Business text messaging platform for shared inboxes, campaigns, and automations across SMS, WhatsApp, and Messenger.
Business Messaging
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32
Alliants: Luxury CX platform for hotels and retailers with clienteling and chat.
Customer Experience Platforms
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33
Chaindesk: No-code platform creating custom AI chatbots with RAG, trainable on documents, websites, and knowledge bases.
AI Chatbot Builders
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34
BotPenguin: AI chatbot maker for websites, WhatsApp, Facebook, and Telegram with built-in CRM and appointment booking.
AI Chatbot Builders
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35
LiveHelpNow: Customer service suite with live chat, ticketing, and knowledge base for businesses.
Live Chat
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36
Haptik: Conversational commerce platform with AI chatbots for customer support and sales across messaging channels.
Conversational Commerce
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Frequently asked

What is the best omnichannel support software?

The guide above features omnichannel support tools with complete, vendor-maintained profiles. Open any profile for real pricing, compliance, and buyer-fit detail before you shortlist.

How does Cubbie choose these omnichannel support tools?

Listings come from the live Cubbie catalog. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/omnichannel-support