Buyer's guide

Best Omnichannel Support software

Unified platforms that manage customer interactions across all channels including email, chat, phone, social, and messaging from a single workspace. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the omnichannel support directory to filter by industry, company size, and certifications.

12 profiled toolsUpdated 2026

1
Rocket.Chat
Communication & Collab
Rocket.Chat is an open-source team communication platform that can be self-hosted for organizations requiring data sovereignty and privacy control.
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2
Ameyo
Contact Center Software
Omnichannel contact center software with voice, email, chat, social media, and video support for enterprises in emerging markets.
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3
Enghouse Interactive
Contact Center Software
Contact center and communications software for telecom operators and enterprises with IVR, recording, and quality management.
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4
ActiveCampaign
Marketing Automation
ActiveCampaign is a marketing automation and CRM platform that combines email marketing, automation workflows, sales CRM, and messaging. It helps businesses personalize customer experiences…
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5
Kore.ai
Chatbot
Kore.ai enables enterprises with conversational AI that simplifies complex operations, automates tasks, and enhances customer interactions at scale.
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6
Chatwoot
Help & Customer Support
Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk.
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7
Messagebird
CPaaS (Communications Platform as a Service)
Omnichannel communication platform enabling businesses to connect with teams and customers through chat, voice, and SMS from one interface.
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8
8x8
Unified Communications
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
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9
HubSpot
CRM
HubSpot is an all-in-one CRM platform that provides marketing, sales, customer service, content management, and operations tools. Its free CRM serves as the foundation, with scalable Hubs th…
Deal available
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10
Twilio
Communication APIs
Twilio is a cloud communications platform that provides APIs for SMS, voice, video, email, and WhatsApp messaging. It enables developers to embed communication capabilities into applications…
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11
Lightspeed
Point of Sale Systems
Lightspeed Commerce is a cloud-based POS and commerce platform for retail and hospitality businesses. It provides inventory management, e-commerce, analytics, and integrated payments with so…
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12
Nobelbiz
Contact Center as a Service
Cloud contact center platform for outbound and inbound operations with compliance tools, local caller ID, and omnichannel.
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13
Increff
Inventory Management
Retail inventory and omnichannel fulfillment SaaS for Indian and global retailers.
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14
Easystore
Shopping Cart & Checkout
Malaysian ecommerce platform for omnichannel brands in Southeast Asia.
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15
Unifonic
Software
Saudi customer engagement platform with SMS, WhatsApp and omnichannel bots for MENA enterprises.
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16
IdoSell
E-commerce Platforms
Polish ecommerce platform for mid-sized retailers with omnichannel tools.
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17
Upscope
Customer Support
No-download interactive co-browsing for sales and customer support teams.
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18
CommBox
Omnichannel Support
AI-powered omnichannel customer service platform for enterprises with chat, email, social.
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19
Acquire
Customer Support
Customer engagement platform with co-browsing, video chat, and messaging for enterprise teams.
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20
Tetherfi
Contact Center Software
Omnichannel contact center platform serving APAC banks and enterprises.
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21
Teamwork Commerce
Software
Omnichannel retail platform offering mobile POS, OMS, and CRM for mid-market and enterprise specialty retailers.
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22
Qontak
Omnichannel Support
Indonesian omnichannel CRM and WhatsApp Business platform.
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23
ReplyCo
Customer Support
Multichannel helpdesk for ecommerce sellers.
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24
Chatra
Omnichannel Support
Live chat and chatbot software for ecommerce stores to engage shoppers and drive sales.
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25
Openbravo
Headless Commerce
Cloud omnichannel platform for mid-market retailers with headless commerce, POS, and OMS.
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26
Heymarket
Business Messaging
Business text messaging platform for shared inboxes, campaigns, and automations across SMS, WhatsApp, and Messenger.
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27
Alliants
Customer Experience Platforms
Luxury CX platform for hotels and retailers with clienteling and chat.
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28
Infobip
CPaaS (Communications Platform as a Service)
Omnichannel communications platform with SMS, WhatsApp, voice, email, and CPaaS for global enterprises.
Deal available
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29
Hoory AI
Customer Support
AI customer support assistant automating conversations across websites, WhatsApp, and messaging apps for SMBs.
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30
Ginee
Order Management
Multi-marketplace order and inventory management for SEA merchants.
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31
Kustomer
Omnichannel Support
AI-powered CRM for customer service providing timeline-based customer views with intelligent automation.
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32
Accumula
Integration Platforms
Retail integration platform connecting brick-and-mortar POS systems with Shopify for unified omnichannel inventory.
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33
DelightChat
Omnichannel Support
Customer support platform for ecommerce with WhatsApp Business API and multichannel inbox.
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34
Qiscus
Omnichannel Support
Omnichannel customer engagement and chat platform for Southeast Asian businesses.
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35
re:lation
Software
Japanese shared inbox managing email LINE and Twitter support replies.
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36
Lorikeet
Software
AI support concierge for complex industries using multi-step workflows and deep product knowledge to resolve tickets.
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Best omnichannel support by company size

Best omnichannel support for Solo / freelancer Best omnichannel support for Startup (1-50)Best omnichannel support for Small business (51-200)Best omnichannel support for Mid-market (201-1,000)Best omnichannel support for Enterprise (1,000+)

Buyers here also look at

Help & Customer Support Customer Communication Management Customer Support Analytics Customer Experience Platforms Business Messaging Contact Center Software

Keep exploring

Omnichannel Support directory & filters All software categories Software deals

Frequently asked

What is the best omnichannel support software?

Cubbie ranks 12 profiled omnichannel support tools by profile completeness, verified-vendor status, and active deals. The list above leads with the products that carry the most complete, vendor-maintained profiles.

How does Cubbie choose these omnichannel support tools?

Listings are drawn from the live catalog and ordered so products with substantive, vendor-maintained profiles surface first. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/omnichannel-support