Buyer's guide

Best Customer Support Analytics software

Analytics platforms that measure support team performance, customer satisfaction, and service efficiency. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the customer support analytics directory to filter by industry, company size, and certifications.

15 profiled toolsUpdated 2026

1
Tethr
Customer Effort Score
Tethr provides AI-powered conversation analytics that automatically scores customer effort, sentiment, and experience from support interactions.
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2
ActiveCampaign
Marketing Automation
ActiveCampaign is a marketing automation and CRM platform that combines email marketing, automation workflows, sales CRM, and messaging. It helps businesses personalize customer experiences…
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3
Abnormal Security
Email Security Platforms
Abnormal Security uses behavioral AI to detect and prevent email attacks including business email compromise, phishing, and account takeover.
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4
Aircall
Call Center Software
Aircall provides a cloud-based phone system with call center features, CRM integrations, and analytics for sales and support teams.
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5
Chattermill
Customer Feedback Analysis
AI-powered customer experience analytics platform that unifies and analyzes feedback from surveys, reviews, and support tickets.
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6
AGRIVI
Farm Management Software
AGRIVI provides farm management and agribusiness intelligence software with crop planning, monitoring, analytics, and compliance tracking for global agriculture.
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7
Loris
Conversation Intelligence
Conversational intelligence for customer service with real-time sentiment analysis, quality scoring, and agent coaching.
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8
Airbyte
Data Integration Platforms
Airbyte is an open-source data integration platform with 400+ connectors for extracting and loading data from any source to any destination, available as self-hosted or managed cloud.
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9
8x8
Unified Communications
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
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10
EmailAnalytics
Real-Time Analytics
Email activity visualization tool that tracks response times, email volume, and productivity metrics for Gmail and Outlook teams.
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11
Aider
AI Coding Assistants
Aider is an open-source AI pair programming tool that works in the terminal with any LLM to edit code in your local git repositories.
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12
Alguna
Revenue Operations Platforms
Alguna is a modern revenue platform that helps B2B companies price deals, send quotes, bill customers, and collect payments in one unified system, connecting the entire flow from quote to ca…
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13
Algolia
Site Search
Algolia is a hosted search and discovery API platform that provides fast, relevant search experiences with AI-powered recommendations and analytics for websites and applications.
Deal available
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14
Absorb LMS
Learning Management
Absorb LMS is an AI-powered learning management system for employee training, compliance, and customer education at scale.
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15
Ada
AI Customer Service Agents
Ada provides an AI agent that resolves customer service inquiries automatically across chat, email, voice, and social channels.
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16
Ask-AI
Software
Enterprise AI platform surfacing answers, insights, and coaching for customer service and customer success teams.
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17
Tetherfi
Contact Center Software
Omnichannel contact center platform serving APAC banks and enterprises.
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18
Sirena App Mexico
Business Messaging
WhatsApp business platform for Mexican companies.
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19
DXwand
Conversational AI
Conversational AI and Arabic chatbot platform for MENA enterprises.
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20
Octadesk
Help Desk & Ticketing
Brazilian help desk and chat platform serving SMBs across Latin America.
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21
iAdvize
Conversational AI
Conversational AI and live chat platform for enterprise commerce teams across Europe.
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22
Supportman
Customer Support
Slack-based customer support tool for teams using Slack to communicate with customers.
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23
Movidesk
Help Desk & Ticketing
Brazilian helpdesk and customer-service ticketing platform.
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24
Frontline AI
Software
AI customer experience platform for ecommerce support automation.
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25
Predize Atendimento
E-Commerce Customer Service
Marketplace customer service platform for Brazil.
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26
Talla
Software
Knowledge automation platform helping support teams automate answers and build AI assistants grounded in company data.
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27
SupportLogic
AI Customer Service Agents
AI platform for customer support predicting escalations and extracting sentiment signals from support tickets.
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28
eDesk
E-Commerce Customer Service
Customer support software for e-commerce sellers.
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29
Channel IO
Software
All-in-one business messenger for customer support, CRM, and team chat used by SMBs in Asia and globally.
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30
Birch AI
Software
AI platform for voice contact center analytics in healthcare payers.
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31
Zendesk Japan
Customer Support
Zendesk's Japan business offering localized CX platform, AI bots and support solutions.
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32
TheLoops
AI Agents
AI platform for support operations providing predictive intelligence, auto-QA, and agent copilot features.
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33
ClientZen
Customer Feedback Analysis
Customer feedback analytics platform using AI to extract insights from support and reviews.
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34
Locobuzz
Social Media Analytics
Unified social customer experience and analytics platform from India.
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35
Whippy AI
CPaaS (Communications Platform as a Service)
AI-powered communication platform for businesses with SMS, voice, and team messaging.
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36
Anecdote
Customer Feedback Analysis
AI-driven VOC platform pulling user feedback from app reviews, surveys, and support and auto-categorizing themes.
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Best customer support analytics by company size

Best customer support analytics for Solo / freelancer Best customer support analytics for Startup (1-50)Best customer support analytics for Small business (51-200)Best customer support analytics for Mid-market (201-1,000)Best customer support analytics for Enterprise (1,000+)

Buyers here also look at

Help & Customer Support Voice of the Customer Knowledge Base Analytics AI for Customer Intelligence Predictive Customer Analytics Per Diem Management

Keep exploring

Customer Support Analytics directory & filters All software categories Software deals

Frequently asked

What is the best customer support analytics software?

Cubbie ranks 15 profiled customer support analytics tools by profile completeness, verified-vendor status, and active deals. The list above leads with the products that carry the most complete, vendor-maintained profiles.

How does Cubbie choose these customer support analytics tools?

Listings are drawn from the live catalog and ordered so products with substantive, vendor-maintained profiles surface first. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/customer-support-analytics