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Buyer's guide

Best Customer Support Analytics software

Compare Customer Support Analytics products. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the customer support analytics directory to filter by industry, company size, and certifications.

15 toolsUpdated 2026

1
Tethr provides AI-powered conversation analytics that automatically scores customer effort, sentiment, and experience from support interactions.
Customer Effort Score
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2
ActiveCampaign is a marketing automation and CRM platform that combines email marketing, automation workflows, sales CRM, and messaging. It helps businesses personalize customer experiences…
Marketing Automation
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3
Abnormal Security uses behavioral AI to detect and prevent email attacks including business email compromise, phishing, and account takeover.
Email Security Platforms
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4
Aircall provides a cloud-based phone system with call center features, CRM integrations, and analytics for sales and support teams.
Call Center Software
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5
Chattermill: AI-powered customer experience analytics platform that unifies and analyzes feedback from surveys, reviews, and support tickets.
Customer Feedback Analysis
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6
AGRIVI provides farm management and agribusiness intelligence software with crop planning, monitoring, analytics, and compliance tracking for global agriculture.
Farm Management Software
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7
Loris: Conversational intelligence for customer service with real-time sentiment analysis, quality scoring, and agent coaching.
Conversation Intelligence
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8
Airbyte is an open-source data integration platform with 400+ connectors for extracting and loading data from any source to any destination, available as self-hosted or managed cloud.
Data Integration Platforms
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9
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
Unified Communications
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10
TeamSupport: B2B customer support platform with ticket management, customer database, collaboration tools, and customer health scoring.
Customer Support
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11
EmailAnalytics: Email activity visualization tool that tracks response times, email volume, and productivity metrics for Gmail and Outlook teams.
Real-Time Analytics
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12
Aider is an open-source AI pair programming tool that works in the terminal with any LLM to edit code in your local git repositories.
AI Coding Assistants
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13
Alguna is a modern revenue platform that helps B2B companies price deals, send quotes, bill customers, and collect payments in one unified system, connecting the entire flow from quote to ca…
Revenue Operations Platforms
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14
Algolia is a hosted search and discovery API platform that provides fast, relevant search experiences with AI-powered recommendations and analytics for websites and applications.
Site Search
$10k credits offer
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15
Absorb LMS is an AI-powered learning management system for employee training, compliance, and customer education at scale.
Learning Management
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16
Ask-AI: Enterprise AI platform surfacing answers, insights, and coaching for customer service and customer success teams.
Customer Success Platforms
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17
Tetherfi: Omnichannel contact center platform serving APAC banks and enterprises.
Contact Center Software
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18
Sirena App Mexico: WhatsApp business platform for Mexican companies.
Business Messaging
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19
DXwand: Conversational AI and Arabic chatbot platform for MENA enterprises.
Conversational AI
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20
Octadesk: Brazilian help desk and chat platform serving SMBs across Latin America.
Help Desk & Ticketing
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21
iAdvize: Conversational AI and live chat platform for enterprise commerce teams across Europe.
Conversational AI
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22
Supportman: Slack-based customer support tool for teams using Slack to communicate with customers.
Customer Support
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23
SpeechLogix: Voice biometrics and speech analytics for enterprises.
Speech Analytics
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24
Movidesk: Brazilian helpdesk and customer-service ticketing platform.
Help Desk & Ticketing
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25
Frontline AI: AI customer experience platform for ecommerce support automation.
Customer Support
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26
Predize Atendimento: Marketplace customer service platform for Brazil.
E-Commerce Customer Service
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27
Talla: Knowledge automation platform helping support teams automate answers and build AI assistants grounded in company data.
AI Knowledge Management
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28
SupportLogic: AI platform for customer support predicting escalations and extracting sentiment signals from support tickets.
AI Customer Service Agents
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29
eDesk: Customer support software for e-commerce sellers.
E-Commerce Customer Service
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30
Channel IO: All-in-one business messenger for customer support, CRM, and team chat used by SMBs in Asia and globally.
Customer Support Analytics
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31
Birch AI: AI platform for voice contact center analytics in healthcare payers.
Contact Center Software
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32
Zendesk Japan: Zendesk's Japan business offering localized CX platform, AI bots and support solutions.
Customer Support
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33
TheLoops: AI platform for support operations providing predictive intelligence, auto-QA, and agent copilot features.
AI Agents
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34
ClientZen: Customer feedback analytics platform using AI to extract insights from support and reviews.
Customer Feedback Analysis
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35
Locobuzz: Unified social customer experience and analytics platform from India.
Social Media Analytics
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36
Whippy AI: AI-powered communication platform for businesses with SMS, voice, and team messaging.
CPaaS (Communications Platform as a Service)
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Frequently asked

What is the best customer support analytics software?

The guide above features customer support analytics tools with complete, vendor-maintained profiles. Open any profile for real pricing, compliance, and buyer-fit detail before you shortlist.

How does Cubbie choose these customer support analytics tools?

Listings come from the live Cubbie catalog. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/customer-support-analytics