Trust
Security & compliance
SOC 2
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows.
Pricing
$0-69 / seat / month
Founded
2021
Team size
11-50 employees
Headquarters
London, United Kingdom
Preview from plain.com
At a glance
Pricing model
Tiered plans
Try before you buy
Free trial
Integrates with
SlackMicrosoft TeamsDiscordEmailLinear+5
Security
SOC 2
About Plain
Plain is a customer support platform built specifically for technical and developer-first companies. The platform provides a fast, keyboard-driven inbox designed for support engineers who need to quickly triage and resolve technical issues.
Plain's API-first approach means every action available in the UI is also available through the API, enabling companies to build custom support workflows and integrations. The platform integrates with Linear, Slack, and other development tools to connect support conversations with engineering workflows.
The platform includes SLA management, custom priority levels, and workflow automation designed for the specific needs of companies selling developer tools and technical products.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Plain
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