Run B2B support inside Slack
Shared-channel support loop
Manage shared-channel requests, retain account context, and surface recurring issues.
Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows.
Pricing
Pricing unavailable
Founded
2021
Team size
11-50 employees
Headquarters
London, United Kingdom
Product Preview
Preview from plain.com
At a glance
Pricing model
Tiered plans
Try before you buy
Integrates with
SlackMicrosoft TeamsDiscordEmailLinear+5
Security
SOC 2
About Plain
Plain is a customer support platform built specifically for technical and developer-first companies. The platform provides a fast, keyboard-driven inbox designed for support engineers who need to quickly triage and resolve technical issues.
Plain's API-first approach means every action available in the UI is also available through the API, enabling companies to build custom support workflows and integrations. The platform integrates with Linear, Slack, and other development tools to connect support conversations with engineering workflows.
The platform includes SLA management, custom priority levels, and workflow automation designed for the specific needs of companies selling developer tools and technical products.
Where this fits
Manage shared-channel support
Resolve most tickets with an AI agent
AI resolution with human handoff
Ground an AI support agent in your knowledge, escalate edge cases, and turn repeat issues into product insight.
Onboard customers without spreadsheets
Contract-to-go-live onboarding
Move a signed customer through a visible onboarding plan, supported launch, and structured feedback loop.
What Help & Customer Support costs
Unlock the Help & Customer Support price range
Create a free account to see the Help & Customer Support price range, vendor prices, and download the category data.
View CRM pricing in fullBuyer Fit & Positioning
Procurement & Fit
Trust
Security & compliance
SOC 2
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Plain
Plain doesn’t have a live offer on Cubbie yet, but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for Plain and Cubbie routes it to the vendor and our procurement team.
