Best fit
Who should shortlist this first
- Help & Customer Support buyers
Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk.
Pricing
$0-99 / agent / month
Reviews
300+
Founded
2020
Team Size
11-50 employees
Current Deal
Free self-hosted version
About Chatwoot
Chatwoot is a modern, open-source customer support platform built as a self-hosted or cloud alternative to Intercom and Zendesk. The platform provides an omnichannel shared inbox that consolidates customer conversations from website chat, email, social media, WhatsApp, Telegram, and other messaging platforms.
Captain, Chatwoot's built-in AI agent, helps support agents work faster with suggested responses, automated routing, and conversation summarization. The platform is free under the MIT License for self-hosting, with paid cloud and support plans available.
Serving over 15,000 organizations worldwide, Chatwoot is particularly popular with technical teams who value the ability to self-host and customize the platform. The active open-source community contributes integrations, translations, and features.
Pricing
$0-99 / agent / month
Self-hosted (Free): MIT licensed, full feature set
Cloud Startups: Free for eligible open-source projects
Cloud Business: $19-99/agent/month - AI credits, premium features
Enterprise: Custom - SSO, SLA, dedicated support
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- Self-Hosted Option
- Open Source
- API Available
Commercials
Commercial snapshot
Pricing
$0-99 / agent / month
Reviews
300+
Founded
2020
Team Size
11-50 employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $0-99 / agent / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
Create an account to unlock shortlist guidance, commercial context, and procurement notes for Chatwoot.
Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
SAP ConcurBufferAWS S3HerokuSelf-Hosted OptionOpen SourceAPI AvailableAI-Powered
Alternatives
Other products buyers may compare
- Zendesk
- HubSpot Service Hub
- Freshdesk
- Linear Customer Support
- Intercom
- Freshservice
- Plain
- Pylon
Trust
Signals available today
- Users praise Chatwoot for being a fully-featured open-source alternative to expensive support platforms. The self-hosting capability and MIT license are valued by privacy-conscious organizations. Some users note that the self-hosted version requires technical expertise to deploy and maintain.
- LinkedIn company profile available
- Profile refreshed Mar 30, 2026
- Public profile launched Mar 30, 2026
Executive scan
Summary and what a claimed profile unlocks
Chatwoot is a help & customer support product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
Create an account to unlock stack guidance, alternatives, and trust signals for Chatwoot.
Case Studies
Enterprise deployment at scale
A mid-market company implemented Chatwoot across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to Chatwoot, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
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Notable Customers
- CircleCI
- Accel
- Freshworks
Named customer proof available
Create an account to unlock notable customers, social proof, and deeper buyer research signals for Chatwoot.
