Trust
Security & compliance
SOC 2GDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk.
Pricing
Pricing unavailable
Founded
2020
Team size
11-50 employees
Headquarters
San Francisco, California
Product Preview
Preview from chatwoot.com
At a glance
Best for
Startup (1-50), Small business (51-200), Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Tiered plans
Try before you buy
Integrates with
SlackDialogflowGoogle TranslateLinearCloudflare RealtimeKit+5
Security
SOC 2GDPR
About Chatwoot
Chatwoot is a modern, open-source customer support platform built as a self-hosted or cloud alternative to Intercom and Zendesk. The platform provides an omnichannel shared inbox that consolidates customer conversations from website chat, email, social media, WhatsApp, Telegram, and other messaging platforms.
Captain, Chatwoot's built-in AI agent, helps support agents work faster with suggested responses, automated routing, and conversation summarization. The platform is free under the MIT License for self-hosting, with paid cloud and support plans available.
Serving over 15,000 organizations worldwide, Chatwoot is particularly popular with technical teams who value the ability to self-host and customize the platform. The active open-source community contributes integrations, translations, and features.
What Help & Customer Support costs
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Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Startup (1-50)Small business (51-200)Mid-market (201-1,000)Enterprise (1,000+)
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Chatwoot
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