Buyer's guide

Best Help & Customer Support software for Small business (51-200)

11 help & customer support tools that fit Small business (51-200), ranked. Compare fit and pricing, or start from the full help & customer support guide.

11 matching toolsSmall business (51-200)

1
Zammad
Help & Customer Support
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
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2
Aircall
Call Center Software
Aircall provides a cloud-based phone system with call center features, CRM integrations, and analytics for sales and support teams.
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3
Crisp
Help & Customer Support
Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
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4
Deskpro
Help Desk & Ticketing
Deskpro is a help desk platform with ticket management, live chat, knowledge base, and automation for IT and customer support teams.
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5
Intercom
Help & Customer Support
Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human…
Deal available
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6
Front
Help & Customer Support
Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SM…
Deal available
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7
Alma
Student Information System Platforms
Alma is a cloud-based student information system for K-12 schools providing enrollment, attendance, gradebook, scheduling, and reporting.
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8
Zendesk
Help & Customer Support
Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences.
Deal available
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9
Nextiva
Business VoIP
Business communications platform providing VoIP phone, video conferencing, CRM integrations, and customer experience management.
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10
AirOps
AI Workflow Optimization
AirOps is an AI workflow platform that helps marketing and growth teams automate content creation, SEO optimization, and data enrichment at scale.
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11
Supportbee
Help & Customer Support
Simple email ticketing system for small teams that turns support emails into organized tickets with shared inboxes and a knowledge base.
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12
Quickchat AI
Software
AI assistant platform for building custom customer-facing chatbots.
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13
Hoory AI
Customer Support
AI customer support assistant automating conversations across websites, WhatsApp, and messaging apps for SMBs.
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14
Qiscus
Omnichannel Support
Omnichannel customer engagement and chat platform for Southeast Asian businesses.
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15
Unthread
AI Customer Service Agents
Customer support platform for B2B companies running support in Slack and Teams
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16
Lorikeet
Software
AI support concierge for complex industries using multi-step workflows and deep product knowledge to resolve tickets.
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17
BoldDesk
Help Desk & Ticketing
AI-powered helpdesk software by Syncfusion with automated ticket routing and knowledge base suggestions.
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18
HelpDesk
Help & Customer Support
Polish ticketing system from Text company for customer support teams.
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19
IrisAgent
Software
AI support automation platform that triages tickets, surfaces root causes, and routes product issues to engineering.
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Related help & customer support guides

Best help & customer support software (all)Best help & customer support for Solo / freelancer Best help & customer support for Startup (1-50)Best help & customer support for Mid-market (201-1,000)Best help & customer support for Enterprise (1,000+)

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What is the best help & customer support software for Small business (51-200)?

The list above ranks 11 help & customer support tools that fit Small business (51-200), ordered so the most complete, vendor-maintained profiles surface first. Open any profile for pricing and fit detail.