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Buyer's guide

Best Help & Customer Support software for Mid-market (201-1,000)

13 help & customer support tools that fit Mid-market (201-1,000), ranked. Compare fit and pricing, or start from the full help & customer support guide.

13 matching toolsMid-market (201-1,000)
  1. 1
    Zammad logo
    Zammad
    Help & Customer Support
    Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
    View profile >
  2. 2
    Abnormal Security logo
    Abnormal Security
    Email Security Platforms
    Abnormal Security uses behavioral AI to detect and prevent email attacks including business email compromise, phishing, and account takeover.
    View profile >
  3. 3
    Aircall logo
    Aircall
    Call Center Software
    Aircall provides a cloud-based phone system with call center features, CRM integrations, and analytics for sales and support teams.
    View profile >
  4. 4
    Crisp logo
    Crisp
    Help & Customer Support
    Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
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  5. 5
    Deskpro logo
    Deskpro
    Help Desk & Ticketing
    Deskpro is a help desk platform with ticket management, live chat, knowledge base, and automation for IT and customer support teams.
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  6. 6
    Intercom logo
    Intercom
    Help & Customer Support
    Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human…
    Deal available
    View profile >
  7. 7
    Front logo
    Front
    Help & Customer Support
    Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SM…
    Deal available
    View profile >
  8. 8
    Alma logo
    Alma
    Student Information System Platforms
    Alma is a cloud-based student information system for K-12 schools providing enrollment, attendance, gradebook, scheduling, and reporting.
    View profile >
  9. 9
    Zendesk logo
    Zendesk
    Help & Customer Support
    Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences.
    Deal available
    View profile >
  10. 10
    Nextiva logo
    Nextiva
    Business VoIP
    Business communications platform providing VoIP phone, video conferencing, CRM integrations, and customer experience management.
    View profile >
  11. 11
    AirOps logo
    AirOps
    AI Workflow Optimization
    AirOps is an AI workflow platform that helps marketing and growth teams automate content creation, SEO optimization, and data enrichment at scale.
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  12. 12
    Ada logo
    Ada
    AI Customer Service Agents
    Ada provides an AI agent that resolves customer service inquiries automatically across chat, email, voice, and social channels.
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  13. 13
    Supportbee logo
    Supportbee
    Help & Customer Support
    Simple email ticketing system for small teams that turns support emails into organized tickets with shared inboxes and a knowledge base.
    View profile >
  14. 14
    Calldesk logo
    Calldesk
    Software
    Voice AI agents for customer service automation.
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  15. 15
    Quickchat AI logo
    Quickchat AI
    Software
    AI assistant platform for building custom customer-facing chatbots.
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  16. 16
    Hoory AI logo
    Hoory AI
    Customer Support
    AI customer support assistant automating conversations across websites, WhatsApp, and messaging apps for SMBs.
    View profile >
  17. 17
    Qiscus logo
    Qiscus
    Omnichannel Support
    Omnichannel customer engagement and chat platform for Southeast Asian businesses.
    View profile >
  18. 18
    Unthread logo
    Unthread
    AI Customer Service Agents
    Customer support platform for B2B companies running support in Slack and Teams
    View profile >
  19. 19
    Lorikeet logo
    Lorikeet
    Software
    AI support concierge for complex industries using multi-step workflows and deep product knowledge to resolve tickets.
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  20. 20
    BoldDesk logo
    BoldDesk
    Help Desk & Ticketing
    AI-powered helpdesk software by Syncfusion with automated ticket routing and knowledge base suggestions.
    View profile >
  21. 21
    HelpDesk logo
    HelpDesk
    Help & Customer Support
    Polish ticketing system from Text company for customer support teams.
    View profile >
  22. 22
    IrisAgent logo
    IrisAgent
    Software
    AI support automation platform that triages tickets, surfaces root causes, and routes product issues to engineering.
    View profile >

Related help & customer support guides

Best help & customer support software (all)Best help & customer support for Solo / freelancerBest help & customer support for Startup (1-50)Best help & customer support for Small business (51-200)Best help & customer support for Enterprise (1,000+)

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Frequently asked

What is the best help & customer support software for Mid-market (201-1,000)?

The list above ranks 13 help & customer support tools that fit Mid-market (201-1,000), ordered so the most complete, vendor-maintained profiles surface first. Open any profile for pricing and fit detail.