Cubbie Terms of Service

Effective:

May 7, 2026

Last updated:

September 22, 2026

1. Who we are

Cubbie is operated by Rei Llazani, an individual, and is not yet incorporated. In these Terms, “Cubbie,” “we,” “us,” and “our” mean Rei Llazani as the operator of Cubbie, and the “Service” means the website at cubbie.com, our APIs, and our web, mobile, and desktop interfaces. Rei plans to form a company in October 2026 to operate Cubbie. At that point Cubbie, these Terms, and your account may be transferred to that company, with notice to you. You can reach us at [email protected].

2. Definitions

• Account means a registered Cubbie user record, whether for an individual or an organization.
• Buyer means a person or organization that uses Cubbie to discover, compare, purchase, or manage software.
• Vendor means a person or organization that lists, offers, or sells software through Cubbie.
• Order means an accepted purchase or subscription transaction processed by Cubbie.
• Cubbie Points (formerly Cubbie Credits) means the loyalty units described in Section 9.
• Buyer Content and Vendor Content mean content uploaded, submitted, or otherwise transmitted to the Service by a Buyer or Vendor, respectively.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract under applicable law. If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” means both you individually and the organization. You agree to provide accurate registration information, keep it current, and protect your credentials. You are responsible for activity that occurs under your Account.

We may decline, suspend, or terminate Accounts that we reasonably believe present fraud, sanctions, abuse, or other risk, or that violate these Terms.

4. The Service

Cubbie operates a trust-ranked, transactional software procurement marketplace. The Service helps Buyers discover, compare, evaluate, purchase, deploy, manage, optimize, and renew software, and helps Vendors reach Buyers, list offers, accept orders, and manage their commercial relationships. The Service includes:

• Search, comparison, and discovery features for software products and offers.
• Checkout for offers that support it, with related payments, refunds, and disputes.
• Subscription management (tracking, renewals, cancellations, registry).
• An AI software advisor that may use machine-learning models to surface insights, recommendations, drafts, and summaries.
• Cubbie Points and partner programs.
• Optional promotional services for Vendors, labeled as sponsored or promoted where they appear.
• Integrations with third-party identity providers, billing platforms, and accounting systems.
• APIs, embeddable widgets, and a Connect partner program.

We may add, change, suspend, or remove features at any time. We will use commercially reasonable efforts to notify you of material changes that adversely affect a paid service you have bought from us.

5. Buyer terms

5.1 Orders

If you buy an offer through Cubbie checkout, you authorize Cubbie to charge the payment method you provide for the total shown at checkout. Cubbie is the merchant of record for those payments unless the offer says otherwise. Cubbie does not charge you any fee on that purchase and does not add anything to the vendor’s price. An Order is binding once accepted; refunds and cancellations follow the Refund Policy in effect at the time of the Order, which is accessible at checkout and on the relevant offer page.

5.2 Vendor relationships

Many products in the marketplace are produced and supported by independent Vendors. Your license to use a Vendor’s software, the support you receive, and the way the Vendor handles your data are governed by the Vendor’s own terms (e.g., the Vendor’s end-user license agreement, master subscription agreement, or order form). Cubbie is not a party to those agreements unless we expressly say so. You should review the Vendor’s terms before purchase.

5.3 Subscription management

If you elect to track subscriptions through Cubbie, you authorize us to use the data you provide (including data fetched from connected identity providers, billing platforms, and Vendor portals) to surface renewal alerts, cancellation flows, and recommendations. Where you initiate a cancellation through Cubbie, we may transmit your cancellation request to the relevant Vendor on your behalf via supported channels (e.g., authenticated APIs, secure forms, or, where allowed, a structured email). You remain responsible for confirming cancellation with the Vendor and for any obligations under the Vendor’s contract.

5.4 Refunds and disputes

Refunds, cancellations, chargebacks, and disputes are governed by the Refund Policy linked from each offer and our published cancellation flows. We may withhold refunds where we reasonably suspect fraud, abuse, or breach of these Terms. If your bank issues a chargeback, we may suspend your Account pending resolution.

6. Vendor terms

6.1 Listings and accuracy

If you list products or offers on Cubbie, you represent and warrant that your listings are accurate, lawful, and not misleading; that you have all rights necessary to sell the products and license the materials you upload; and that you will keep listings current (including prices, plan terms, product capabilities, and availability). We may remove or edit listings that violate these Terms or our Acceptable Use policy, that we reasonably believe to be misleading, or that present material risk to Buyers.

6.2 Fees and payouts

Listing products and offers is free, there is no fee to be ranked, and Cubbie does not charge Vendors any listing, transaction, subscription, or referral fee. Optional paid services are covered by Section 6.5. Our planned business model is a 1% fee on renewals completed through Cubbie, as described on our Fees page. It is not in effect. Before that fee applies to you, we will update these Terms, give you advance notice, and ask you to accept it, and it will not apply to a transaction completed before you accept. If a Buyer pays for your offer through Cubbie checkout, we pay the amount collected to your payout account, less any refunds, chargebacks, and disputes on that transaction, and we may hold amounts reasonably needed to cover them. We may also deduct the processing costs our payment provider charges on that transaction; these are passed through at cost and are not a Cubbie fee. You are responsible for any taxes on your sales except those Cubbie is required by law to collect or remit.

6.3 KYB and verification

Vendors must complete Know-Your-Business (KYB) verification before payouts begin. You agree to provide truthful documentation, including legal entity information, beneficial ownership details, and tax identification (e.g., W-9 / W-8). Failure to maintain valid KYB or to keep information current may result in held or returned payouts.

6.4 Buyer relationships

You are responsible for delivering the software, support, and SLAs you list.

6.5 Optional paid services

If you buy an optional paid service or ticket, its price and terms are shown before you pay and apply to that purchase. Any refund follows those terms and applicable law. Sponsored or promoted placements are labeled as such where they appear. They never influence organic ranking, trust scores, or reviews, and buying one does not change how your products rank or how Buyer reviews are collected and displayed.

7. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms. Without limiting that policy, you agree not to:

• Violate any law, regulation, or third-party right.
• Submit false, misleading, infringing, or defamatory content.
• Reverse-engineer the Service except where law prohibits restriction.
• Probe, scan, or test the vulnerability of our systems without prior written authorization through our security disclosure process.
• Use automated means to scrape, copy, or aggregate Cubbie content beyond what is permitted by our robots.txt and our APIs.
• Interfere with the Service’s integrity, including by uploading malware or by abusing rate limits.
• Misuse Cubbie Points, promotional offers, or other promotional mechanics.
• Use the Service to compete with Cubbie’s core marketplace function.

8. Payments, taxes, and currency

Cubbie does not charge listing, transaction, subscription, or referral fees (see Section 6.2). If you buy an optional paid service or ticket, its price and terms are shown before you pay and apply to that purchase. If you pay for something through the Service, such as an offer that supports Cubbie checkout or a Cubbie Conference ticket, the payment is processed by our payment service provider (currently Stripe) and received by Cubbie. You authorize us to charge the payment method you provide through that provider and to share the information it needs. The price, including any tax we collect, is shown before you pay. Prices are in U.S. dollars unless otherwise indicated. Where we display prices in another currency, the U.S. dollar settlement amount is calculated using the FX rate snapshot taken at checkout, which we record. You are responsible for any currency conversion or international fees your bank charges, and for any taxes that we are not required by law to collect or remit.

9. Cubbie Points

Cubbie Points are a loyalty unit you can earn through eligible activity (for example, completing a qualifying purchase; Buyers currently earn 1% of the purchase amount back as Points on purchases made through Cubbie) and redeem against future Orders or, where supported, through third-party or concierge reward fulfillment. Points have no cash value, are not legal tender, cannot be exchanged for cash except where expressly permitted by law, and may not be sold, transferred, or assigned to a third party except as we expressly allow. We may modify the earn rates, redemption rates, expiry rules, and program terms with reasonable notice. Points earned in connection with a transaction may be reversed if the underlying transaction is refunded, charged back, or otherwise reversed. We may issue Form 1099-MISC for redemption activity that crosses applicable U.S. reporting thresholds.

10. AI features

Cubbie’s advisor and other AI features may use third-party machine-learning models from one or more providers (currently including Anthropic’s Claude family; certain integrations may also surface metadata from other AI platforms your organization connects) to generate text, summaries, recommendations, classifications, and drafts. These outputs may be inaccurate, incomplete, or out of date. You are responsible for evaluating outputs before relying on them, especially for any decision with material financial, legal, or operational consequences. We may store inputs and outputs to operate, secure, debug, and improve the Service. We do not permit third-party model providers to use Buyer Content to train their foundation models. We may impose usage limits and budget controls. AI outputs do not constitute legal, tax, accounting, investment, or professional advice.

11. Intellectual property

We retain all right, title, and interest in and to the Service, the Cubbie marks, our software, models, content, and documentation, except for content you or third parties provide. Vendors retain ownership of their listings, trademarks, and product content. Buyers retain ownership of Buyer Content. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the term, subject to these Terms.

12. Your content

When you submit content to the Service (including listings, reviews, comments, attachments, contracts, and data), you grant Cubbie a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, modify (for formatting and indexing), display, and use that content as necessary to operate, secure, and improve the Service and to provide aggregated, de-identified analytics. You represent that you have all rights necessary to grant this license. We do not claim ownership of your content. You are responsible for backing up content that is important to you.

12.1 Customer references

If you hold a Cubbie account, Cubbie may identify you as a customer and display your name and logo on cubbie.com and in Cubbie’s marketing and promotional materials, solely to indicate that you use the Service. We will follow reasonable brand or trademark-use guidelines you give us, and we will not state or imply that you endorse Cubbie beyond the fact that you use it. You may opt out at any time by writing to [email protected]; we will stop using your name and logo for this purpose within a reasonable time and remove them from materials we control going forward, though we are not required to recall materials already distributed.

13. Reviews and trust signals

Cubbie may collect verified-purchase reviews, intent signals, and trust-ranking inputs from the marketplace. Reviews must reflect the reviewer’s genuine experience. Organic ranking and trust signals are never for sale: we do not accept pay-to-rank or vendor advertising influence in our trust ranking. Sponsored or promoted placements purchased under Section 6.5 are labeled where they appear and do not influence organic ranking, trust scores, or reviews. We may withhold, edit, or remove reviews that violate these Terms or our policies.

13.1 Vendor-imported reviews and originality

Vendors may import reviews from customers with whom they have a genuine business relationship. You represent and warrant that any review you submit or import: (a) is written in your own words and is not copied, in whole or in part, from any third-party platform, including but not limited to G2, Capterra, TrustRadius, Gartner Peer Insights, GoodFirms, Trustpilot, or Clutch; (b) does not infringe any third party’s copyright, trademark, or other intellectual property rights; and (c) accurately reflects a genuine customer engagement. Imported reviews are displayed labelled as vendor-imported. Submitting copied, copyrighted, or fabricated content is a material breach of these Terms and may result in immediate removal of the review, suspension of your account, and forfeiture of any fees paid. By submitting a review, you grant Cubbie a worldwide, royalty-free license to display, reproduce, and distribute the review in connection with operating the Service.

14. Privacy

Our handling of personal information is described in our Privacy Policy. If you process personal data through the Service on behalf of others (for example, a buyer enterprise managing employees’ subscription data), our Data Processing Addendum applies and is incorporated into these Terms by reference.

15. Confidentiality

Information one party shares that is reasonably understood as confidential (including non-public business terms, technical details, customer lists, and pricing) must be protected with the same degree of care the receiving party uses for its own confidential information, and at minimum reasonable care. The receiving party may use confidential information only to perform under these Terms and may disclose it only to its personnel and advisors with a need to know who are bound by similar confidentiality obligations. These restrictions do not apply to information that is or becomes public through no fault of the receiving party, was rightfully known prior to disclosure, is independently developed, or is required to be disclosed by law (with prompt notice where lawful). Notwithstanding the foregoing, Cubbie may identify a customer as a user of the Service and display its name and logo as described in Section 12.1 (Customer references).

16. Third-party services

The Service integrates with third-party services (e.g., identity providers, billing platforms, accounting systems, e-signature, analytics). Your use of those services is governed by their own terms. We are not responsible for third-party services and disclaim liability for them to the extent permitted by law.

Bank and card connections. If you link a financial account, the link is established by Plaid Inc. and is governed by Plaid’s End User Privacy Policy in addition to these Terms. You represent that you are authorized to link the account on behalf of the account holder. A connection used to find your software subscriptions is read-only and does not permit Cubbie to move funds. If you are a Vendor and link a payout account, Cubbie stores that account’s details encrypted and uses them only to send your payouts. What Cubbie receives, retains, and deletes is described in Sections 2.1 and 5 of the Privacy Policy.

17. Beta features

Features marked as “beta,” “preview,” or “experimental” are provided AS IS, may change or be discontinued, and may carry additional usage restrictions disclosed at the time of access. Beta features are excluded from any service commitments unless we expressly state otherwise.

18. Disclaimer of warranties

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Cubbie disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, that results obtained from the Service will be accurate or reliable, or that any errors will be corrected. Cubbie does not endorse Vendor products and makes no representation as to their quality, fitness, security, or compliance, except where we expressly do so.

19. Limitation of liability

To the maximum extent permitted by law: neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or business interruption, arising out of or relating to these Terms or the Service, even if advised of the possibility of those damages. Cubbie’s aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid Cubbie in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow these limitations, so they may not apply to you.

20. Indemnification

You will defend, indemnify, and hold harmless Cubbie, its successors, and anyone acting on Cubbie’s behalf from any third-party claim, demand, or proceeding arising from (a) your breach of these Terms or our policies, (b) your content or your products, (c) your violation of law or third-party rights, or (d) your misuse of the Service. We will defend, indemnify, and hold you harmless from any third-party claim alleging that the Service, when used as authorized, infringes that third party’s intellectual property rights, except for claims arising from your content, your modifications, or combinations with non-Cubbie materials.

21. Governing law and disputes

These Terms are governed by the laws of the State of Delaware without regard to conflicts of law principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

21.1 Informal resolution

Before filing a formal action, you agree to send written notice of the dispute to [email protected] and to attempt in good faith to resolve the dispute for at least sixty (60) days.

21.2 Binding arbitration

Except as set out below, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be finally resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The seat will be Wilmington, Delaware. The arbitrator may award any remedy a court could award, but only on an individual basis.

21.3 Class action waiver

You and Cubbie agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private attorney general action. The arbitrator may not consolidate claims of more than one person.

21.4 Carve-outs

Either party may bring an action in a court of competent jurisdiction for injunctive or equitable relief to protect intellectual property rights or confidential information, or for small-claims actions within the small-claims jurisdiction limit. Statutory rights that cannot be waived (including under California, EU, and U.K. law where applicable) are not affected.

22. Termination

You may stop using the Service at any time. We may suspend or terminate your Account immediately for cause (including breach of these Terms, fraud, abuse, or risk to other users) and otherwise on reasonable notice. Sections that by their nature should survive termination will survive (including ownership, confidentiality, fees owed, disclaimers, liability limits, indemnification, and dispute resolution).

23. Export and sanctions

You represent that you and your Account are not on a U.S. government sanctions list, and that you will not use the Service in a manner that violates U.S. export control or sanctions law (including OFAC programs).

24. Changes

We may update these Terms from time to time. If a change is material, we will provide reasonable advance notice (such as by email or in-product notice). Your continued use of the Service after the effective date of an updated Terms constitutes acceptance of the change. If you do not agree, you may stop using the Service.

25. Notices

Notices to Cubbie must be sent to [email protected]. Notices to you will be given via the email associated with your Account or via in-product notice. Notice is deemed given on the day of send for email and on the day of posting for in-product notices.

26. General

• Entire agreement. These Terms (including the Acceptable Use Policy, Privacy Policy, DPA, and the Refund Policy) are the entire agreement between you and Cubbie on the subject matter and supersede prior agreements.
• Severability. If a provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to a company Rei Llazani forms to operate Cubbie, or in connection with a merger, acquisition, or sale of substantially all assets, with notice to you.
• No agency. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Headings are for convenience and do not affect interpretation.

27. Contact

Questions about these Terms, privacy, security, or the Service can be sent to [email protected].

© 2026 Cubbie. All rights reserved.