Trust
Security & compliance
ISO 27001GDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
Pricing
$0-24+ / agent / month
Founded
2016
Team size
11-50 employees
Headquarters
Berlin, Germany
Preview from zammad.com
At a glance
Best for
Startup (1-50), Small business (51-200), Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Tiered plans
Try before you buy
Free trial
Integrates with
EmailWeb formsSMSChatTelegram+5
Security
ISO 27001GDPR
About Zammad
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
Zammad serves businesses looking for reliable help customer support solutions. The platform integrates with popular business tools and provides a modern interface designed for productivity.
Founded in 2016 and based in Berlin, Germany, Zammad has built a growing customer base that includes companies across technology, finance, and professional services sectors.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Startup (1-50)Small business (51-200)Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Zammad
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