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8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
Pricing
$28-57 / user / month
Founded
1987
Team size
1,001-5,000 employees
Headquarters
Campbell, California
About 8x8
8x8 delivers the 8x8 XCaaS (eXperience Communications as a Service) platform, integrating cloud PBX, video meetings, team messaging, and contact center into a unified solution. The platform eliminates the need for multiple communication vendors.
The platform provides enterprise-grade telephony with unlimited calling to 48 countries, auto-attendant, call queues, and advanced analytics. 8x8 Contact Center supports omnichannel customer engagement across voice, chat, email, social media, and SMS.
8x8's Intelligent Customer Assistant provides AI-powered virtual agents and speech analytics. The platform's Conversation IQ analyzes customer interactions to surface insights and improve service quality.
Built on a globally distributed cloud infrastructure, 8x8 provides 99.999% uptime SLA and supports compliance requirements including HIPAA, GDPR, and FedRAMP.
Buyer Fit & Positioning
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Alternatives, Migration & Buyer Objections
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8x8
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