Best fit
Who should shortlist this first
- Communication & Collab buyers
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
Pricing
$28-57 / user / month
Reviews
1,800+
Founded
1987
Team Size
1,001-5,000 employees
Current Deal
30-day free trial
About 8x8
8x8 delivers the 8x8 XCaaS (eXperience Communications as a Service) platform, integrating cloud PBX, video meetings, team messaging, and contact center into a unified solution. The platform eliminates the need for multiple communication vendors.
The platform provides enterprise-grade telephony with unlimited calling to 48 countries, auto-attendant, call queues, and advanced analytics. 8x8 Contact Center supports omnichannel customer engagement across voice, chat, email, social media, and SMS.
8x8's Intelligent Customer Assistant provides AI-powered virtual agents and speech analytics. The platform's Conversation IQ analyzes customer interactions to surface insights and improve service quality.
Built on a globally distributed cloud infrastructure, 8x8 provides 99.999% uptime SLA and supports compliance requirements including HIPAA, GDPR, and FedRAMP.
Pricing
$28-57 / user / month
X2: $28/user/month - Voice, video, messaging for all employees
X4: $57/user/month - Advanced analytics, supervisor features
Contact Center: Custom pricing - Omnichannel contact center
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- Enterprise-Ready
- API Available
- SSO Support
Commercials
Commercial snapshot
Pricing
$28-57 / user / month
Reviews
1,800+
Founded
1987
Team Size
1,001-5,000 employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $28-57 / user / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
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Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
dbt LabsFinal Cut Pro1PasswordGitHub ActionsEnterprise-ReadyAPI AvailableSSO SupportHIPAA Compliant
Alternatives
Other products buyers may compare
- Discord
- Microsoft Teams
- Miro
- FigJam
- Obsidian
- Zoom Workplace
- Webex Suite
- Lucidchart
Trust
Signals available today
- Users value the all-in-one approach that reduces vendor complexity. International calling coverage is a differentiator. Some note that the admin portal could be more intuitive and that call quality can vary by region.
- LinkedIn company profile available
- Profile refreshed Mar 29, 2026
- Public profile launched Mar 29, 2026
Executive scan
Summary and what a claimed profile unlocks
8x8 is a communication & collab product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
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Case Studies
Enterprise deployment at scale
A mid-market company implemented 8x8 across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to 8x8, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
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Notable Customers
- McDonald's
- Regus
- Acer
Named customer proof available
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