8x8Verified

8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.

Pricing

Pricing unavailable

Founded

1987

Team size

1,001-5,000 employees

Headquarters

Campbell, California

About 8x8

8x8 delivers the 8x8 XCaaS (eXperience Communications as a Service) platform, integrating cloud PBX, video meetings, team messaging, and contact center into a unified solution. The platform eliminates the need for multiple communication vendors.

The platform provides enterprise-grade telephony with unlimited calling to 48 countries, auto-attendant, call queues, and advanced analytics. 8x8 Contact Center supports omnichannel customer engagement across voice, chat, email, social media, and SMS.

8x8's Intelligent Customer Assistant provides AI-powered virtual agents and speech analytics. The platform's Conversation IQ analyzes customer interactions to surface insights and improve service quality.

Built on a globally distributed cloud infrastructure, 8x8 provides 99.999% uptime SLA and supports compliance requirements including HIPAA, GDPR, and FedRAMP.

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Procurement & Fit

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Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections

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8x8

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