Acquiring new customers costs five times more than keeping existing ones, yet many businesses still treat retention as an afterthought. The math is simple: companies that excel at keeping customers happy consistently outperform those focused solely on acquisition. But retention isn't just about good customer service anymore. It also requires new approaches to understanding customer behavior & proactively addressing issues before they become problems. In today's competitive market, customer loyalty has become the ultimate differentiator. At Cubbie, we’ve curated software that helps businesses build those strong, lasting customer relationships.
ThoughtSpot
ThoughtSpot is an AI-driven business intelligence platform that enables users to explore and analyze data through intuitive search and interactive dashboards.
Ahrefs
Ahrefs is an all-in-one SEO toolset that helps users analyze websites, track rankings, and research competitors to improve search engine visibility.
Zendesk AI
Zendesk AI streamlines support with smart, conversational bots that deliver instant solutions and lighten the load on customer service teams.
Intercom
Intercom enables businesses to communicate with customers through live chat, bots, and automated messaging across multiple channels, providing personalized and efficient support.
ActiveCampaign
ActiveCampaign is a marketing automation software that combines email marketing, sales automation, and customer experience management.
Brevo
Brevo is an all-in-one marketing platform designed to help businesses effectively engage with their audience across multiple channels.
Marketo Engage (by Adobe)
Marketo Engage is a marketing automation software by Adobe, tailored for lead generation, email marketing, and customer engagement.
Bloomreach
Bloomreach is a marketing automation software focused on creating personalized digital commerce experiences and content management.
How We Rank
All products are thoughtfully curated and vetted by our independent experts. Cubbie is an invitation-only platform, so softwares cannot pay to get listed & ranked without an invitation. We maintain an 8-point system to so you can feel confident in choosing the softwares you see on Cubbie.
Our 8-Point Criteria
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FAQ Question 1
Retention-focused software helps you understand your customers deeply, communicate with them meaningfully, and anticipate their needs. This includes platforms for behavioral analytics, automated engagement, customer support, and personalized marketing. Tools that integrate insights and outreach -- such as AI-driven CRMs, omnichannel marketing platforms, and advanced support solutions -- are especially valuable for keeping your audience engaged and loyal over time.
FAQ Question 2
Look for software that connects the dots between customer data and action. That means tools that allow you to track behavior, segment audiences, automate follow-ups, and personalize experiences at scale. It’s not about flashy features, it’s about whether the software helps you deliver the right message to the right customer at the right time. Bonus points if it integrates smoothly with your existing stack and provides clear retention metrics you can actually act on.
FAQ Question 3
Retention starts the moment someone becomes a customer, not when they threaten to leave. Use software to create a lifecycle approach: onboard users effectively, keep them informed, respond to issues quickly, and continue delivering value through personalized experiences. Leverage AI to surface risks early, automate outreach when engagement dips, and use analytics to understand what’s working (and what’s not). Above all, treat retention as an always-on strategy.