“Zendesk AI makes service what it should be.” 

Zendesk AI is a cutting-edge service solution that blends artificial intelligence with human support. Built upon billions of real customer service interactions, this tool can be utilized across the entire service journey—from self-service to agent support to admin tasks—helping you scale and operate your business more efficiently. Features include intelligent triage, which auto-categorizes and routes customer issues to the right place; advanced bots to handle routine inquiries, and AI-powered tools to help agents solve complex problems faster. Zendesk AI also provides administrators with instant actions and insights for workflow optimizations and improved customer experiences. 

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Key Features

• AI-Powered Agents: Automate customer interactions across various channels, providing instant and personalized support 24/7.
• Agent Copilot: Assist support agents by suggesting responses, automating repetitive tasks, and providing real-time guidance to improve efficiency and consistency.
• Intelligent Triage: Automatically categorize and prioritize incoming tickets based on urgency and complexity.
• Generative AI Content Creation: Enable agents to generate comprehensive articles from brief inputs, streamlining knowledge base management and enhancing self-service options.
• Multilingual Support: Engage with global customers in over 135 languages, with auto-language detection and translation.

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Who’s It For? 

Zendesk AI is designed for businesses of all sizes, from startups to large enterprises, who are looking to deliver personalized customer experiences at high volume. Zendesk serves over 130K global brands across a multitude of industries in over 30 languages.