The user experience is really simple; it consolidates all communications with customers in one place, whether through email, live chat or phone conversations. The ability to automate workflow tasks such as ticket assignment, response sending and interaction tracking is quite remarkable.

AI is everywhere in the conversation, and the help desk software has been a game changer for us. Especially since we are global it has been essential when we don't have live chat available after hours. Zendesk uses OpenAI and over time it has built a super effective AI brain to help our customers as they ask for help.

Zendesk is well-organized, user-friendly, provides lots of tools to perform different tasks depending on the business needs, offers multiple channels of communication to unify every interaction in a single place, and even though there are a lot of tasks that can be performed in this platform their system is very well done and stable.

Zendesk is infinitely customizable. I love the plethora of fields, automations, sorting, and reporting options that are at your fingertips. It's exremely easy to set up and can integrate with your existing support email addresses. Zendesk's support team is quick to respond to questions and they're always posting guides with tutorials on how to implement new features.

We use Zendesk to assist our clients through phone, chats and email. It is like an all in one tool to provide support. It is easy to manage customer inquiries in one place and very user-friendly. I can organize my tasks, making support more efficient and seamless for my clients.

It is great for managing customer interactions across multiple channels in one place. The interface is intuitive, and the automation features help streamline workflows, saving a lot of time. It's an excellent tool for providing fast and personalized support without any issues.