Buyer's guide

Best Agent Assist software

AI platforms that provide real-time guidance and information to customer service agents during interactions. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the agent assist directory to filter by industry, company size, and certifications.

12 profiled toolsUpdated 2026

1
Dust
AI Agents & Sidekicks
Dust is a platform for building custom AI assistants that connect to company data sources, enabling teams to create specialized AI agents for internal knowledge management and workflows.
View profile >
2
Five9
Contact Center as a Service
Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics.
View profile >
3
ChatBot
Chatbot
ChatBot provides an easy-to-use chatbot platform that enables businesses to create automated conversations for customer support, lead generation, and sales.
View profile >
4
8x8
Unified Communications
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
View profile >
5
Shelf
Content Intelligence
AI-powered knowledge automation platform for contact centers that delivers the right answers to agents and customers in real-time.
View profile >
6
ChatGPT
Conversational AI
ChatGPT is an AI assistant by OpenAI that generates text, answers questions, writes code, analyzes data, and creates images through conversational interaction.
View profile >
7
Close
CRM
Close is a CRM built specifically for inside sales teams, with built-in calling (Power Dialer and Predictive Dialer), email sequences, SMS, and pipeline management. It is designed for high-v…
Deal available
View profile >
8
Bubble Lab
AI Task Automation
Bubble Lab deploys Pearl, an AI ops employee in Slack that connects to SaaS tools and converts recurring AI tasks into deterministic workflows.
View profile >
9
Dialpad
Communication & Collab
Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time trans…
View profile >
10
Freshdesk AI
AI Customer Service Agents
Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social.
View profile >
11
Coworker AI
AI Agents for HR
Coworker AI is an AI copilot for HR teams that automates policy inquiries, employee onboarding tasks, and benefits administration through natural language conversations.
View profile >
12
Forethought
AI Customer Service Agents
Forethought provides an AI agent for customer support that triages tickets, resolves common issues, and assists human agents with context.
View profile >
13
CommBox
Omnichannel Support
AI-powered omnichannel customer service platform for enterprises with chat, email, social.
View profile >
14
Fin AI Copilot
AI Customer Service Agents
Fin by Intercom AI copilot augmenting human agents with context-aware answers and actions in real time.
View profile >
15
Ringly.io
Software
AI phone agent platform for SMBs to handle inbound calls, bookings, and lead qualification 24/7 with custom voices.
View profile >
16
Abstrakt
Agent Assist
Real-time call guidance platform providing instant coaching and compliance monitoring to contact center agents.
View profile >
17
Serviceaide
AI IT Agents
AI-driven IT service management with Luma virtual agent
View profile >
18
Uniphore
Agent Assist
Enterprise conversational AI platform with speech analytics, real-time emotion detection, and agent assist.
View profile >
19
EdgeTier
Agent Assist
German contact-center AI assistant SaaS for agent productivity.
View profile >
20
Level AI
Agent Assist
AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance.
View profile >
21
Cline AI Coding
AI Coding Assistants
Open-source AI coding agent for developers.
View profile >
22
Cresta
Contact Center Software
AI platform for contact centers providing real-time coaching, automation, and analytics for sales conversations.
View profile >
23
Starsling
Software
AI coding agent for software teams that handles bug triage and feature work
View profile >
24
Otto Agent
Software
Table-based AI agent that automates research, data entry, and workflows across thousands of rows.
View profile >

Best agent assist by company size

Best agent assist for Solo / freelancer Best agent assist for Startup (1-50)Best agent assist for Small business (51-200)Best agent assist for Mid-market (201-1,000)Best agent assist for Enterprise (1,000+)

Buyers here also look at

Contact Center AI Observability Contact Center Software Conversation Analytics Omnichannel Support Customer Insight Platforms

Keep exploring

Agent Assist directory & filters All software categories Software deals

Frequently asked

What is the best agent assist software?

Cubbie ranks 12 profiled agent assist tools by profile completeness, verified-vendor status, and active deals. The list above leads with the products that carry the most complete, vendor-maintained profiles.

How does Cubbie choose these agent assist tools?

Listings are drawn from the live catalog and ordered so products with substantive, vendor-maintained profiles surface first. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/agent-assist