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Buyer's guide

Best Agent Assist software

Compare Agent Assist products. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the agent assist directory to filter by industry, company size, and certifications.

18 toolsUpdated 2026

1
Dust is a platform for building custom AI assistants that connect to company data sources, enabling teams to create specialized AI agents for internal knowledge management and workflows.
AI Agents & Sidekicks
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2
AssemblyAI provides speech-to-text, real-time transcription, and voice intelligence models for teams shipping voice AI and audio-driven workflows.
Speech-to-Text Platforms
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3
Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics.
Contact Center as a Service
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4
ChatBot provides an easy-to-use chatbot platform that enables businesses to create automated conversations for customer support, lead generation, and sales.
Chatbot
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5
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
Unified Communications
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6
Starmind: AI-driven expertise management platform that routes questions to the right expert and maps organizational knowledge for faster problem solving.
AI Knowledge Management
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7
ASAPP: AI-native contact center platform with automation, agent augmentation, and generative AI for customer service interactions.
Call Center Software
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8
ThinkOwl: AI-powered service desk with intelligent ticket routing, case management, and workflow automation for customer support teams.
Help & Customer Support
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9
Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching.
Speech Analytics
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10
Shelf: AI-powered knowledge automation platform for contact centers that delivers the right answers to agents and customers in real-time.
AI Knowledge Management
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11
ChatGPT is an AI assistant by OpenAI that generates text, answers questions, writes code, analyzes data, and creates images through conversational interaction.
Conversational AI
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12
Yellow.ai provides an enterprise conversational AI platform for building intelligent chatbots and voice bots across 35+ channels and 135+ languages.
Chatbot Builder Platforms
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13
Close is a CRM built specifically for inside sales teams, with built-in calling (Power Dialer and Predictive Dialer), email sequences, SMS, and pipeline management. It is designed for high-v…
CRM
30% off offer
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14
Bubble Lab deploys Pearl, an AI ops employee in Slack that connects to SaaS tools and converts recurring AI tasks into deterministic workflows.
AI Task Automation
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15
Call Center Studio provides a cloud contact center platform powered by Google Cloud AI with IVR, omnichannel routing, and analytics.
Contact Center as a Service
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16
Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time trans…
Communication & Collab
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17
Freshdesk AI provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social.
AI Customer Service Agents
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18
Forethought provides an AI agent for customer support that triages tickets, resolves common issues, and assists human agents with context.
AI Customer Service Agents
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19
Tetherfi: Omnichannel contact center platform serving APAC banks and enterprises.
Contact Center Software
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20
Fin AI Copilot: Fin by Intercom AI copilot augmenting human agents with context-aware answers and actions in real time.
AI Customer Service Agents
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21
Spitch: Voice AI platform for contact centers with speech analytics and biometrics.
AI Voice & Speech
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22
Ringly.io: AI phone agent platform for SMBs to handle inbound calls, bookings, and lead qualification 24/7 with custom voices.
AI Lead Qualification
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23
Kommunicate: Customer support automation platform with AI chatbots, human handoff, and multi-language helpdesk integration.
AI Customer Service Agents
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24
Abstrakt: Real-time call guidance platform providing instant coaching and compliance monitoring to contact center agents.
Agent Assist
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25
Serviceaide: AI-driven IT service management with Luma virtual agent
AI IT Agents
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26
Uniphore: Enterprise conversational AI platform with speech analytics, real-time emotion detection, and agent assist.
Contact Center Software
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27
EdgeTier: German contact-center AI assistant SaaS for agent productivity.
Agent Assist
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28
Level AI: AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance.
Contact Center Software
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29
Helpfeel: Japanese knowledge-base search engine using intent-prediction to improve FAQ discoverability for customer support.
AI Search Engines
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30
Inbenta: Conversational AI platform with symbolic AI for customer self-service, search, and knowledge management.
AI Customer Service Agents
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31
KonnectInsights: Social listening and customer experience platform.
Customer Experience Platforms
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32
Puzzel: Cloud contact center and customer engagement platform with workflow, WFM, and analytics for European markets.
Workforce Management
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33
ServisBOT: Enterprise conversational AI platform that orchestrates specialized bots.
AI Chatbot Builders
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34
ProcedureFlow: Canadian knowledge management platform helping contact centers document processes.
Contact Center Software
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35
Aidbase: AI support system for SaaS with custom chatbots, ticket system, and email support.
Help & Customer Support
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36
CommBox: AI-powered omnichannel customer service platform for enterprises with chat, email, social.
Omnichannel Support
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Frequently asked

What is the best agent assist software?

The guide above features agent assist tools with complete, vendor-maintained profiles. Open any profile for real pricing, compliance, and buyer-fit detail before you shortlist.

How does Cubbie choose these agent assist tools?

Listings come from the live Cubbie catalog. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/agent-assist