Trust
Security & compliance
ISO 27001
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Japanese knowledge-base search engine using intent-prediction to improve FAQ discoverability for customer support.
Pricing
Custom quote
Founded
2007
Team size
51-100 employees
Headquarters
Kyoto, Japan
Product Preview
Preview from helpfeel.com
At a glance
Best for
Head of Support, VP Customer Success
Pricing model
Custom quote
Security
ISO 27001
About Helpfeel
Helpfeel is an AI-powered self-service search and FAQ platform that improves customer-support and internal knowledge-base self-serve rates. Its patented Intent Prediction technology interprets varied user phrasing and returns accurate answers in milliseconds for the large majority of searches, reducing support tickets and call-center load. Delivered as a done-for-you service with white-glove optimization and analytics on common questions, it is widely used by Japanese enterprises.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
