Trust
Security & compliance
SOC 2ISO 27001GDPR
SLA uptime target: 99.97%
Security review turnaround: Not specified
DPA available: Not specified
Canadian knowledge management platform helping contact centers document processes.
Pricing
From $33 / seat / mo
Founded
2013
Team size
11-50 employees
Headquarters
Saint John, Canada
Preview from procedureflow.com
At a glance
Best for
Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Per seat
Integrates with
SalesforceGenesysNiceAmazon ConnectMicrosoft Dynamics
Security
SOC 2ISO 27001GDPR
About ProcedureFlow
ProcedureFlow is knowledge-management software that turns complex company procedures and call-center scripts into interactive, branching flowcharts agents can follow step by step. It is aimed at contact centers and support teams to speed onboarding, cut handle time and keep procedural knowledge accurate and current. Features include revision control, analytics, user permissions and SSO/SCIM provisioning.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Per seat
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
ProcedureFlow
ProcedureFlow doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
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