Trust
Security & compliance
ISO 27001SOC 2HIPAAPCI DSSGDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance.
Pricing
Custom quote
Founded
2018
Team size
51-200 employees
Headquarters
Mountain View, CA
Preview from thelevel.ai
At a glance
Pricing model
Custom quote
Security
ISO 27001SOC 2HIPAAPCI DSSGDPR
About Level AI
Level AI is an AI-native contact-center intelligence platform for automated quality assurance, agent coaching, and conversation analytics across voice and digital channels. It targets customer-experience and QA leaders at larger contact centers wanting to score 100% of interactions. Capabilities include real-time agent assist, auto-scoring, and generative summarization of customer conversations.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Level AI
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