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Buyer's guide

Best Conversation Analytics software

Compare Conversation Analytics products. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the conversation analytics directory to filter by industry, company size, and certifications.

17 toolsUpdated 2026

1
Scorebuddy is a quality assurance platform for contact centers with flexible scorecards, coaching tools, customer survey integration, and performance analytics.
Quality Management Systems
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2
Tethr provides AI-powered conversation analytics that automatically scores customer effort, sentiment, and experience from support interactions.
Customer Effort Score
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3
Kipsu: Guest communications platform for hotels, retailers, and senior living operators that centralizes SMS, WhatsApp, and Google Messages conversations.
Customer Communication Management
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4
CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights.
Conversation Analytics
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5
InMoment provides an XI Platform for customer and employee experience with feedback collection, text analytics, and action planning.
Voice of Customer Platforms
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6
BoostUp provides AI-powered revenue intelligence with forecast accuracy, pipeline analytics, and deal inspection for RevOps teams.
Revenue Intelligence
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7
Avoma is an AI meeting assistant covering the full lifecycle from scheduling and preparation to transcription, analysis, and CRM updates.
AI Meeting Assistants
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8
Cognizo helps brands optimize their visibility in AI-driven search results by providing real‑time visibility analytics, competitive benchmarking, and Answer Engine Optimization tools.
GEO / AIO Tools
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9
ChatBot provides an easy-to-use chatbot platform that enables businesses to create automated conversations for customer support, lead generation, and sales.
Chatbot
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10
Brandwatch is a social intelligence and consumer insights platform providing social listening, analytics, content management, and influencer marketing.
Brand Intelligence
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11
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
Unified Communications
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12
SentiSum is an AI-powered speech and text analytics platform that automatically tags and categorizes customer conversations to surface actionable insights.
Speech Analytics
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13
Dashbot provides analytics and insights for conversational AI, chatbots, and voice assistants to optimize user engagement and satisfaction.
AI Chatbot Analytics
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14
Betterworks is a performance management platform providing OKRs, continuous conversations, calibration, and people analytics for enterprises.
Performance Management
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15
C3.ai provides an enterprise AI platform and pre-built AI applications for industries including manufacturing, financial services, energy, and defense.
MLOps Platforms
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16
Convin analyzes conversations across voice, email, and chat to provide coaching insights, automated quality assurance, and performance analytics for sales teams.
Conversation Intelligence
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17
Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching.
Speech Analytics
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18
Ozontel: Virtual phone system for sales teams with international numbers, power dialer, and CRM integrations.
Business Phone Systems
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19
Primotel: Call tracking and analytics for small businesses.
Call Tracking
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20
Convai: Conversational AI platform for games and virtual worlds providing lifelike NPC character interactions.
Conversational AI
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21
Rafiki: Conversation and revenue intelligence platform analyzing sales meetings for insights and coaching.
Conversation Intelligence
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22
Connectel: Cloud contact center platform with omnichannel communication, IVR, workforce management, and real-time analytics.
Contact Center as a Service
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23
Context.ai: Product analytics platform for LLM applications to understand conversations, topics, and user sentiment.
Conversation Analytics
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24
MaxContact: UK cloud contact center with compliance-first outbound dialing.
Contact Center Software
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25
Invoca: AI-powered call tracking and analytics platform for marketing teams analyzing phone conversation data.
Conversation Intelligence
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26
Kapiche: AI feedback analytics platform turning unstructured customer comments into real-time insights without manual coding.
Customer Feedback Analysis
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27
Equal Time: AI meeting assistant providing inclusivity analytics, gender speaking time, and participation insights for teams.
AI Meeting Assistants
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28
SpeechLogix: Voice biometrics and speech analytics for enterprises.
Speech Analytics
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29
Convirza: AI-powered call tracking and conversation analytics for marketers.
Call Tracking
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30
Level AI: AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance.
Contact Center Software
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31
CallHippo: Virtual phone system for sales and support teams with global numbers, power dialer, and call analytics.
Call Center Software
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32
Callroot: Call tracking and analytics platform for marketers and support teams.
Call Tracking
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33
Ringba: Inbound call tracking and analytics for performance marketers.
Call Tracking
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34
MiiTel: Japanese AI call analytics platform scoring inside-sales phone conversations.
Conversation Analytics
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35
FPT.AI: Conversational AI and OCR platform for Vietnamese banks and enterprises.
AI Infrastructure
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36
Nebuly: User analytics platform for LLMs helping teams understand and optimize chatbot usage.
AI Chatbot Analytics
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Frequently asked

What is the best conversation analytics software?

The guide above features conversation analytics tools with complete, vendor-maintained profiles. Open any profile for real pricing, compliance, and buyer-fit detail before you shortlist.

How does Cubbie choose these conversation analytics tools?

Listings come from the live Cubbie catalog. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/conversation-analytics