Buyer's guide

Best Conversation Analytics software

Platforms that analyze customer conversations across channels to extract insights about preferences, sentiment, and intent. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the conversation analytics directory to filter by industry, company size, and certifications.

18 profiled toolsUpdated 2026

1
Tethr
Customer Effort Score
Tethr provides AI-powered conversation analytics that automatically scores customer effort, sentiment, and experience from support interactions.
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2
Kipsu
Customer Communication Management
Guest communications platform for hotels, retailers, and senior living operators that centralizes SMS, WhatsApp, and Google Messages conversations.
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3
CallMiner
Conversation Analytics
CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights.
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4
BoostUp
Revenue Intelligence
BoostUp provides AI-powered revenue intelligence with forecast accuracy, pipeline analytics, and deal inspection for RevOps teams.
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5
Avoma
AI Meeting Assistants
Avoma is an AI meeting assistant covering the full lifecycle from scheduling and preparation to transcription, analysis, and CRM updates.
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6
Cognizo
GEO / AIO Tools
Cognizo helps brands optimize their visibility in AI-driven search results by providing real‑time visibility analytics, competitive benchmarking, and Answer Engine Optimization tools.
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7
ChatBot
Chatbot
ChatBot provides an easy-to-use chatbot platform that enables businesses to create automated conversations for customer support, lead generation, and sales.
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8
Brandwatch
Brand Intelligence
Brandwatch is a social intelligence and consumer insights platform providing social listening, analytics, content management, and influencer marketing.
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9
8x8
Unified Communications
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
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10
SentiSum
Speech Analytics
SentiSum is an AI-powered speech and text analytics platform that automatically tags and categorizes customer conversations to surface actionable insights.
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11
Dashbot
AI Chatbot Analytics
Dashbot provides analytics and insights for conversational AI, chatbots, and voice assistants to optimize user engagement and satisfaction.
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12
Betterworks
Performance Management
Betterworks is a performance management platform providing OKRs, continuous conversations, calibration, and people analytics for enterprises.
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13
C3.ai
MLOps Platforms
C3.ai provides an enterprise AI platform and pre-built AI applications for industries including manufacturing, financial services, energy, and defense.
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14
Convin
Conversation Intelligence
Convin analyzes conversations across voice, email, and chat to provide coaching insights, automated quality assurance, and performance analytics for sales teams.
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15
Balto
Speech Analytics
Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching.
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16
Exec
Corporate Training Platforms
AI-powered talent-development platform combining expert coaching, AI roleplays, call scoring, and L&D analytics to scale manager and team training.
Deal available
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17
Botanalytics
Chatbot Analytics
Botanalytics provides analytics and monitoring for chatbots and virtual assistants, tracking engagement, retention, and conversation quality.
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18
MaestroQA
Quality Management Systems
MaestroQA is a quality assurance platform for customer support teams with customizable scorecards, coaching workflows, screen capture, and performance analytics.
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19
Primotel
Software
Call tracking and analytics for small businesses.
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20
Connectel
Contact Center as a Service
Cloud contact center platform with omnichannel communication, IVR, workforce management, and real-time analytics.
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21
Context.ai
Conversation Analytics
Product analytics platform for LLM applications to understand conversations, topics, and user sentiment.
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22
Invoca
Conversation Intelligence
AI-powered call tracking and analytics platform for marketing teams analyzing phone conversation data.
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23
Equal Time
Software
AI meeting assistant providing inclusivity analytics, gender speaking time, and participation insights for teams.
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24
SpeechLogix
Software
Voice biometrics and speech analytics for enterprises.
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25
Convirza
Call Tracking
AI-powered call tracking and conversation analytics for marketers.
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26
Level AI
Agent Assist
AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance.
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27
CallHippo
Call Center Software
Virtual phone system for sales and support teams with global numbers, power dialer, and call analytics.
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28
Callroot
Call Tracking
Call tracking and analytics platform for marketers and support teams.
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29
Ringba
Call Tracking
Inbound call tracking and analytics for performance marketers.
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30
MiiTel
Conversation Intelligence
Japanese AI call analytics platform scoring inside-sales phone conversations.
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31
Equature
Contact Center Software
911 emergency recording and reporting platform for dispatch centers.
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32
Relative Insight
Conversation Analytics
Language analytics platform for consumer insights from customer conversations and research.
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33
Ringostat
Call Tracking
Call tracking and analytics for marketing and sales teams.
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34
Knowlarity
CPaaS (Communications Platform as a Service)
Cloud communications platform offering virtual numbers, IVR, and call analytics to Indian businesses.
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35
Retreaver
Call Tracking
Real-time call analytics and distribution platform for marketers.
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36
CallTrackingMetrics
Call Tracking
Call tracking and contact center platform with dynamic number insertion and analytics.
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Best conversation analytics by company size

Best conversation analytics for Solo / freelancer Best conversation analytics for Startup (1-50)Best conversation analytics for Small business (51-200)Best conversation analytics for Mid-market (201-1,000)Best conversation analytics for Enterprise (1,000+)

Buyers here also look at

Chatbot Analytics Voice of Employee Analytics Quality Assurance for Support Customer Sentiment Tracking Time Series Analytics Contact Center AI Observability

Keep exploring

Conversation Analytics directory & filters All software categories Software deals

Frequently asked

What is the best conversation analytics software?

Cubbie ranks 18 profiled conversation analytics tools by profile completeness, verified-vendor status, and active deals. The list above leads with the products that carry the most complete, vendor-maintained profiles.

How does Cubbie choose these conversation analytics tools?

Listings are drawn from the live catalog and ordered so products with substantive, vendor-maintained profiles surface first. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/conversation-analytics