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Security & compliance
The vendor hasn’t added security or compliance details yet.
Cloud contact center and customer engagement platform with workflow, WFM, and analytics for European markets.
Pricing
From £52 / user / mo
Founded
1998
Team size
250-500 employees
Headquarters
Oslo, Norway
At a glance
Best for
Customer Support Teams, Head of Support
Pricing model
Custom quote
Try before you buy
Free trial
Integrates with
MS Teams
About Puzzel
Puzzel is a cloud contact-centre (CCaaS) platform that unifies voice, chat, email, and social channels with AI-assisted routing, self-service, and workforce management. It helps customer-service teams deliver omnichannel support and analyze interactions. It targets mid-market and enterprise contact centres, particularly in Europe.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Puzzel
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