Trust
Security & compliance
SOC 2PCI DSSHIPAA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching.
Pricing
Custom quote
Founded
2017
Team size
201-500 employees
Headquarters
St. Louis, Missouri
Product Preview
Preview from balto.ai
At a glance
Pricing model
Custom quote
Integrates with
SalesforceRingCentralNICE inContactFive9Convoso+1
Security
SOC 2PCI DSSHIPAA
About Balto
Balto delivers real-time AI guidance for contact-center agents, listening to live calls and surfacing recommended talking points, objection handling, and compliance prompts as conversations happen. It also automates call summaries, coaching, and quality assurance for mid-market and enterprise contact centers. Balto connects natively to platforms such as Five9, Genesys, NICE CXone, and Cisco.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Balto
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