DialpadUnclaimed

About Dialpad

Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time transcription, sentiment analysis, and automated call summaries on every plan.

Dialpad is an AI-powered communications platform that provides cloud-based business phone, video meetings, contact center, and sales intelligence solutions. Founded by the team behind Google Voice, Dialpad has built AI directly into the core of its communications stack. Dialpad Connect is the business phone system that includes unlimited calling, AI-powered real-time transcription, call summaries, and sentiment analysis on every plan, including the entry-level Standard tier. This AI-first approach differentiates Dialpad from competitors that charge extra for AI features. The AI Contact Center solution provides omnichannel support across voice, chat, and social channels with intelligent routing, real-time agent assist, and automated post-call workflows. The platform's AI analyzes conversations in real-time to surface relevant knowledge base articles and suggested responses to agents. Dialpad Sell is the sales intelligence module that provides call coaching, real-time battle cards during sales calls, and AI-powered analytics on conversation patterns. All products integrate with CRM systems, productivity tools, and support platforms. The platform is built on Google Cloud infrastructure and supports HIPAA, SOC 2, and GDPR compliance.

Pricing Details

Standard: $15/user/month (billed annually) - Unlimited calling, AI transcription, Google/Microsoft integration Pro: $25/user/month (billed annually) - CRM integrations, 24/7 phone support, international SMS Enterprise: Custom pricing - 100+ seats, 100% uptime SLA, unlimited office locations AI Contact Center: Starting at $80/user/month - Omnichannel support, AI agent assist AI Sales: Starting at $60/user/month - Call coaching, AI battle cards

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Review Summary

Users praise Dialpad for its AI capabilities that come standard on every plan, including real-time transcription and automated summaries. The platform is valued for its modern interface and reliable call quality. Some users note that the attractive starting price can increase significantly with add-ons and that the Standard plan lacks CRM integrations.

Buyer Reviews