Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time transcription, sentiment analysis, and automated call summaries on every plan.
Pricing
$15-25 / user / month
Founded
2011
Team size
1,001-5,000 employees
Headquarters
San Francisco, California
Product Preview
Preview from dialpad.com
At a glance
Pricing model
Try before you buy
Integrates with
Security
About Dialpad
Dialpad is an AI-powered communications platform that provides cloud-based business phone, video meetings, contact center, and sales intelligence solutions. Founded by the team behind Google Voice, Dialpad has built AI directly into the core of its communications stack.
Dialpad Connect is the business phone system that includes unlimited calling, AI-powered real-time transcription, call summaries, and sentiment analysis on every plan, including the entry-level Standard tier. This AI-first approach differentiates Dialpad from competitors that charge extra for AI features.
The AI Contact Center solution provides omnichannel support across voice, chat, and social channels with intelligent routing, real-time agent assist, and automated post-call workflows. The platform's AI analyzes conversations in real-time to surface relevant knowledge base articles and suggested responses to agents.
Dialpad Sell is the sales intelligence module that provides call coaching, real-time battle cards during sales calls, and AI-powered analytics on conversation patterns. All products integrate with CRM systems, productivity tools, and support platforms. The platform is built on Google Cloud infrastructure and supports HIPAA, SOC 2, and GDPR compliance.
What Communication & Collab costs
Sync Dialpad with Cubbie
Cubbie connects straight to the Dialpad admin API, so your seats, usage, and plan stay current without anyone updating a spreadsheet. That is what turns renewals and unused licenses into something you can act on.
Connecting takes about a minute. Paste a read-only key from your Dialpad admin settings. Cubbie never writes to your account.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Trust
Security & compliance
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Pricing
Commercial model
Pricing model: Usage-based
Free trial: Yes
Free plan: Not specified
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Dialpad
Dialpad doesn’t have a live offer on Cubbie yet, but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for Dialpad and Cubbie routes it to the vendor and our procurement team.
