Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues.
Pricing
$29-132 / seat / month
Founded
2011
Team size
501-1,000 employees
Headquarters
San Francisco, California
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Preview from intercom.com
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About Intercom
Intercom is the leading AI-first customer service platform that transforms how businesses interact with their customers. Its Fin AI Agent resolves customer questions instantly using your support content, while seamlessly handing off complex issues to human agents.
The platform's Messenger provides customizable live chat and messaging that can be embedded in websites and mobile apps. The shared inbox centralizes conversations from email, chat, social media, and phone with collaboration tools for support teams.
Intercom's proactive support features include targeted messages, product tours, surveys, and tooltips that help customers before they need to reach out. The help center provides searchable articles and guides with AI-powered suggestions.
With advanced reporting, custom bots, and a robust API, Intercom adapts to businesses of all sizes. Its startup program offers up to 90% off, making enterprise-grade customer service accessible to early-stage companies.
What Help & Customer Support costs
Sync Intercom with Cubbie
Cubbie connects straight to the Intercom admin API, so your seats, usage, and plan stay current without anyone updating a spreadsheet. That is what turns renewals and unused licenses into something you can act on.
Connecting takes one click. Authorize Cubbie from your Intercom account, no keys to copy.
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Pricing model: Tiered plans
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
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Intercom
Pricing for 1 year free is confirmed by quote. Request one below and Cubbie’s procurement team sets up the purchase.
Buying for a larger team or want negotiated terms? Request a custom quote for Intercom. It routes to the vendor and Cubbie's procurement team, and you compare quotes side by side.
