Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences.
Pricing
$55-169 / agent / month
Founded
2007
Team size
5,001-10,000 employees
Headquarters
San Francisco, California
Current deal
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At a glance
Best for
Pricing model
Try before you buy
Integrates with
Security
About Zendesk
Zendesk is the world's most popular customer service platform, trusted by over 100,000 businesses to deliver exceptional support experiences. It unifies customer conversations across email, chat, phone, social media, and messaging apps in a single workspace.
The platform's ticketing system provides intelligent routing, SLA management, and automated workflows that help support teams work efficiently. Zendesk's AI agent, Fin, can resolve customer issues autonomously while the Copilot assists human agents with suggested responses and knowledge articles.
Zendesk Guide powers self-service with customizable help centers, community forums, and AI-powered search. The analytics suite provides real-time dashboards, customer satisfaction tracking, and workforce management insights.
With a marketplace of over 1,500 apps and integrations, Zendesk connects with CRMs, e-commerce platforms, and productivity tools. Its enterprise features include advanced security, sandbox environments, and custom roles for complex organizational needs.
What Help & Customer Support costs
Sync Zendesk with Cubbie
Cubbie connects straight to the Zendesk admin API, so your seats, usage, and plan stay current without anyone updating a spreadsheet. That is what turns renewals and unused licenses into something you can act on.
Connecting takes one click. Authorize Cubbie from your Zendesk account, no keys to copy.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Trust
Security & compliance
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Zendesk
Pricing for 6 months free is confirmed by quote. Request one below and Cubbie’s procurement team sets up the purchase.
Buying for a larger team or want negotiated terms? Request a custom quote for Zendesk. It routes to the vendor and Cubbie's procurement team, and you compare quotes side by side.
