Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences.
Pricing
$55-169 / agent / month
Reviews
6,000+
Founded
2007
Team Size
5,001-10,000 employees
Current Deal
14-day free trial; 6 months free for eligible startups
About Zendesk
Zendesk is the world's most popular customer service platform, trusted by over 100,000 businesses to deliver exceptional support experiences. It unifies customer conversations across email, chat, phone, social media, and messaging apps in a single workspace.
The platform's ticketing system provides intelligent routing, SLA management, and automated workflows that help support teams work efficiently. Zendesk's AI agent, Fin, can resolve customer issues autonomously while the Copilot assists human agents with suggested responses and knowledge articles.
Zendesk Guide powers self-service with customizable help centers, community forums, and AI-powered search. The analytics suite provides real-time dashboards, customer satisfaction tracking, and workforce management insights.
With a marketplace of over 1,500 apps and integrations, Zendesk connects with CRMs, e-commerce platforms, and productivity tools. Its enterprise features include advanced security, sandbox environments, and custom roles for complex organizational needs.
Pricing
$55-169 / agent / month
Support Team: $19/agent/month - Email ticketing, basic reporting
Suite Team: $55/agent/month - Omnichannel support, help center
Suite Growth: $89/agent/month - Self-service portal, SLA management
Suite Professional: $115/agent/month - Advanced analytics, skills-based routing
Suite Enterprise: $169/agent/month - Custom roles, sandbox, advanced security
Case Studies
Notable Customers
- Uber
- Slack
- Shopify