Trust
Security & compliance
SOC 2ISO 27001GDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat.
Pricing
$19-99 / seat / month
Founded
2013
Team size
201-500 employees
Headquarters
San Francisco, California
Current deal
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Product Preview
Preview from front.com
At a glance
Best for
Startup (1-50), Small business (51-200), Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Tiered plans
Try before you buy
Free trial
Integrates with
160+ Integrations AvailableSalesforceZendeskFreshdeskIntercom+5
Security
SOC 2ISO 27001GDPR
About Front
Front is a customer operations platform that brings all customer communication channels into a single collaborative inbox. The platform supports email, live chat, SMS, social media, and WhatsApp, allowing teams to manage all customer interactions from one place.
Front's key differentiator is its collaborative approach to customer communication. Team members can share drafts, leave internal comments, assign conversations, and collaborate on responses in real time, all while maintaining the personal feel of individual email addresses.
Used by over 8,500 companies including Shopify, HubSpot, and Lyft, Front serves customer support, operations, and account management teams. The platform's rules engine automates routing, tagging, and escalation workflows.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Startup (1-50)Small business (51-200)Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Front
6 months freeAnnual billing
$19-99 / seat / month indicative
Pricing for 6 months free is confirmed by quote. Request one below and Cubbie’s procurement team sets up the purchase.
Buying for a larger team or want negotiated terms? Request a custom quote for Front — it routes to the vendor and Cubbie's procurement team, and you compare quotes side by side.
