Best fit
Who should shortlist this first
- Help & Customer Support buyers
Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat.
Pricing
$19-99 / seat / month
Reviews
1,500+
Founded
2013
Team Size
201-500 employees
Current Deal
7-day free trial
About Front
Front is a customer operations platform that brings all customer communication channels into a single collaborative inbox. The platform supports email, live chat, SMS, social media, and WhatsApp, allowing teams to manage all customer interactions from one place.
Front's key differentiator is its collaborative approach to customer communication. Team members can share drafts, leave internal comments, assign conversations, and collaborate on responses in real time, all while maintaining the personal feel of individual email addresses.
Used by over 8,500 companies including Shopify, HubSpot, and Lyft, Front serves customer support, operations, and account management teams. The platform's rules engine automates routing, tagging, and escalation workflows.
Pricing
$19-99 / seat / month
Starter: $19/seat/month - Shared inbox, basic collaboration
Growth: $59/seat/month - Analytics, CRM integration, rules
Scale: $99/seat/month - Advanced workflows, SLA management
Premier: $229/seat/month - Custom limits, onboarding
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- API Available
- Real-Time Collaboration
- SSO Support
Commercials
Commercial snapshot
Pricing
$19-99 / seat / month
Reviews
1,500+
Founded
2013
Team Size
201-500 employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $19-99 / seat / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
Create an account to unlock shortlist guidance, commercial context, and procurement notes for Front.
Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
SnykConfluenceMuleSoftMalwarebytesAPI AvailableReal-Time CollaborationSSO SupportCustom Workflows
Alternatives
Other products buyers may compare
- Zendesk
- HubSpot Service Hub
- Freshdesk
- Linear Customer Support
- Intercom
- Freshservice
- Plain
- Pylon
Trust
Signals available today
- Customer-facing teams praise Front for its collaborative approach to managing shared inboxes. The ability to discuss responses internally before sending is valued. Some users note that pricing escalates quickly with larger teams and that some advanced features require higher-tier plans.
- LinkedIn company profile available
- Profile refreshed Mar 30, 2026
- Public profile launched Mar 30, 2026
Executive scan
Summary and what a claimed profile unlocks
Front is a help & customer support product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
Create an account to unlock stack guidance, alternatives, and trust signals for Front.
Case Studies
Enterprise deployment at scale
A mid-market company implemented Front across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to Front, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
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Notable Customers
- Shopify
- HubSpot
- Lyft
Named customer proof available
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