Best fit
Who should shortlist this first
- Help & Customer Support buyers
Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
Pricing
$25-295 / workspace / month
Reviews
500+
Founded
2015
Team Size
11-50 employees
Current Deal
Free plan available
About Crisp
Crisp is a customer messaging and support platform that brings live chat, email, social media, and messaging app conversations into a single shared inbox. The platform includes an AI-powered chatbot (Captain), knowledge base builder, and ticketing system.
Designed for startups and SMBs, Crisp uses a flat-rate pricing model per workspace rather than per-agent pricing, making it predictable and affordable for growing teams. The platform supports multi-channel communication including website chat, email, WhatsApp, Messenger, Instagram, and Telegram.
Serving over 15,000 organizations worldwide, Crisp is bootstrapped and hosted entirely in the EU with strong GDPR compliance. The platform is also available as a self-hosted option with paid plans for organizations that need full data control.
Pricing
$25-295 / workspace / month
Basic (Free): Website chat widget, basic features
Pro: $25/workspace/month - Full shared inbox, automations
Essentials: $95/workspace/month - Full-featured support platform
Enterprise: $295/workspace/month - AI agent, custom branding, SSO
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- Self-Hosted Option
- API Available
- AI-Powered
Commercials
Commercial snapshot
Pricing
$25-295 / workspace / month
Reviews
500+
Founded
2015
Team Size
11-50 employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $25-295 / workspace / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
Create an account to unlock shortlist guidance, commercial context, and procurement notes for Crisp.
Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
1PasswordLovableHubSpot MarketingRedisSelf-Hosted OptionAPI AvailableAI-PoweredGDPR Ready
Alternatives
Other products buyers may compare
- Zendesk
- HubSpot Service Hub
- Freshdesk
- Linear Customer Support
- Intercom
- Freshservice
- Plain
- Pylon
Trust
Signals available today
- Users praise Crisp for its generous per-workspace pricing that does not charge per agent. The multi-channel inbox and EU hosting are valued by privacy-conscious businesses. Some users note that the free plan is limited and that some advanced features require higher tiers.
- LinkedIn company profile available
- Profile refreshed Mar 30, 2026
- Public profile launched Mar 30, 2026
Executive scan
Summary and what a claimed profile unlocks
Crisp is a help & customer support product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
Create an account to unlock stack guidance, alternatives, and trust signals for Crisp.
Case Studies
Enterprise deployment at scale
A mid-market company implemented Crisp across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to Crisp, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
Create an account to unlock detailed case studies, customer outcomes, and buyer proof for Crisp.
Notable Customers
- SmartSuite
- Ramp
- Mention
Named customer proof available
Create an account to unlock notable customers, social proof, and deeper buyer research signals for Crisp.
