Trust
Security & compliance
The vendor hasn’t added security or compliance details yet.
Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
Pricing
$25-295 / workspace / month
Founded
2015
Team size
11-50 employees
Headquarters
Nantes, France
Product Preview
Preview from crisp.chat
At a glance
Best for
Solo / freelancer, Startup (1-50), Small business (51-200), Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Flat rate
Try before you buy
Free trial · Free plan
Integrates with
WhatsApp BusinessInstagram DMsSMSLineViber+5
About Crisp
Crisp is a customer messaging and support platform that brings live chat, email, social media, and messaging app conversations into a single shared inbox. The platform includes an AI-powered chatbot (Captain), knowledge base builder, and ticketing system.
Designed for startups and SMBs, Crisp uses a flat-rate pricing model per workspace rather than per-agent pricing, making it predictable and affordable for growing teams. The platform supports multi-channel communication including website chat, email, WhatsApp, Messenger, Instagram, and Telegram.
Serving over 15,000 organizations worldwide, Crisp is bootstrapped and hosted entirely in the EU with strong GDPR compliance. The platform is also available as a self-hosted option with paid plans for organizations that need full data control.
Sync Crisp with Cubbie
Cubbie connects straight to the Crisp admin API, so your seats, usage, and plan stay current without anyone updating a spreadsheet — that is what turns renewals and unused licenses into something you can act on.
Operator rosterRole splitPresence context
Connecting takes about a minute — paste a read-only key from your Crisp admin settings. Cubbie never writes to your account.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Flat rate
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Solo / freelancerStartup (1-50)Small business (51-200)Mid-market (201-1,000)Enterprise (1,000+)
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Crisp
Crisp doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for Crisp and Cubbie routes it to the vendor and our procurement team.