Maqsam
Contact Center as a Service
The first Arabic-native AI agent integrated into the region’s leading customer service software.
Free trialFlat rateAI AgentsBusiness VoIP
Price$300 / month
Price position: above the category median.Contact Center Software
Comprehensive platforms for managing inbound and outbound customer contact operations.
Company size
Purchasing
Compliance (as stated by vendors)
Scorebuddy
Quality Management Systems
Scorebuddy is a quality assurance platform for contact centers with flexible scorecards, coaching tools, customer survey integration, and performance analytics.
Free trialQuality Assurance for SupportBusiness Intelligence (BI)
Price$20+ / user / month
Starting price: below the category median.
Take Blip
Conversational AI
Brazilian conversational platform offering chatbots and CRM integration for enterprises.
Free planFree trialISO 27001Custom quoteTeam MessagingConversational AI
Price$500+ / seat / month
Starting price: above the category median.
Assembled
Contact Center Workforce Management
Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time management.
SOC 2GDPRHIPAATiered plansWorkforce Engagement ManagementReal User Monitoring
Price$25+ / seat / month
Starting price: below the category median.
Dixa
Contact Center Software
Conversational customer service platform with AI-powered routing, chatbots, and unified agent workspace.
Per seatAI Customer Service AgentsE-Commerce Customer Service
Per agent
Price$99.73 / agent / month
Price position: above the category median.
Convoso
Outbound Call Center
Enterprise outbound contact center platform with predictive dialer, dynamic scripting, and AI-powered call disposition.
Custom quoteOutbound Call CenterSales Dialer
Price$90+ / seat / month
Starting price: above the category median.
Enghouse Interactive
Contact Center Software
Contact center and communications software for telecom operators and enterprises with IVR, recording, and quality management.
Per seatOmnichannel SupportCustomer Communication Management
Price$65+ / seat / month
Starting price: above the category median.
Price$89+ / user / month
Starting price: above the category median.
VoiceSpin
Outbound Call Center
AI-powered contact center with predictive dialer, intelligent call routing, and speech analytics for outbound sales.
Free trialTiered plansOutbound Call CenterSales Dialer
Price$36+ / user / month
Starting price: below the category median.
Ytel
Sales Dialer
Voice, SMS, and MMS APIs with compliance-focused features.
Free trialCustom quoteSales DialerOutbound Sales Tools
PriceUsage-based
Bright Pattern
Contact Center Software
Cloud contact center software with omnichannel routing, AI-powered quality management, and mobile-first agent workspace.
Per seatCall Center SoftwareCustomer Communication
Price$70+ / seat / month
Starting price: above the category median.
EvaluAgent
Quality Management Systems
EvaluAgent is an AI-powered quality management platform for contact centers that automates conversation scoring, coaching workflows, and compliance monitoring.
Free trialSOC 2ISO 27001GDPRHIPAATiered plans
Price$35+ / seat / month
Starting price: below the category median.
Voicegain
Speech-to-Text Platforms
Speech-to-text platform with real-time and offline transcription APIs for call centers and meeting recordings.
Free planFree trialSOC 2HIPAAUsage-basedAI Voice API
PriceUsage-based
AutoReachAI
Sales Dialer
AI-powered parallel dialer for sales outbound teams.
Outbound Call CenterReal-Time Analytics
Price$99+ / user / month
Starting price: above the category median.
CallTools
Sales Dialer
Predictive dialer and contact center for outbound sales.
Custom quoteOutbound Call CenterSales Dialer
Price$99+ / user / month
Starting price: above the category median.
eGain
AI Knowledge Management
Knowledge hub and AI-powered customer engagement platform for contact centers and self-service.
Free planFree trialTiered plansCustomer Experience PlatformsAI Knowledge Management
Price$25+ / month
Starting price: below the category median.
Squaretalk
Outbound Call Center
Cloud call center platform with predictive dialer and omnichannel messaging.
ISO 27001Tiered plansOutbound Call CenterSales Dialer
Price$25+ / user / month
Starting price: below the category median.
Replicant
AI Customer Service Agents
Autonomous contact center platform using conversational AI to resolve customer service calls without human agents.
SOC 2HIPAAPCI DSSGDPRCustom quoteAI Customer Service Agents
PriceUsage-based
Who Contact Center Software is sold to
- Startup (1-50)
- Small business (51-200)
- Mid-market (201-1,000)
- Enterprise (1,000+)
What Contact Center Software certifies
- SOC 2
- ISO 27001
- GDPR
- HIPAA
- CCPA
- PCI DSS
- FedRAMP