Workforce Engagement Management
Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time management.
Tiered plans
201851-200San Francisco, California
Contact Center AI Observability
Monitoring platforms that track the performance, accuracy, and customer impact of AI agents operating in contact centers.
Contact Center AI Observability
Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics.
Tiered plans
20011-50San Ramon, California
Contact Center AI Observability
Conversation intelligence for small sales and support teams with automated call quality monitoring and coaching.
Custom quote · Free trial
201911-50Pune, India
Contact Center AI Observability
Voice AI platform for contact centers with speech analytics and biometrics.
Custom quote
201451-200Zurich, Switzerland
Contact Center AI Observability
EvaluAgent is an AI-powered quality management platform for contact centers that automates conversation scoring, coaching workflows, and compliance monitoring.
Tiered plans · Free trial
201251-200Middlesbrough, United Kingdom
Customer Experience Platforms
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
$28-57 / user / month
19871,000+Campbell, California
Contact Center AI Observability
German contact-center AI assistant SaaS for agent productivity.
Usage-based
201511-50Berlin, Germany
Customer Insight Platforms
Calabrio provides workforce engagement management for contact centers with WFM, QM, analytics, and AI-powered insights.
Custom quote
2007501-1,000Minneapolis, Minnesota
Contact Center AI Observability
Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching.
Custom quote
2017201-500St. Louis, Missouri
Contact Center AI Observability
Turkish omnichannel contact center and customer engagement platform.
$50-$500/month
202011-50Istanbul, Turkey
Outbound Call Center
Call Center Studio provides a cloud contact center platform powered by Google Cloud AI with IVR, omnichannel routing, and analytics.
Custom quote · Free trial
20171-50Istanbul, Turkey
Outbound Call Center
Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time trans...
Usage-based · Free trial
20111,000+San Francisco, California
Customer Experience Platforms
CX assurance platform for testing and monitoring IVR and contact center experiences.
Custom quote
2006201-1,000Redwood City, CA
Healthcare Analytics
AI platform for voice contact center analytics in healthcare payers.
Custom quote
202051-200Seattle, WA
Contact Center AI Observability
Korean SMS and contact center platform integrating customer comms.
Under $50/month
200251-200Seoul, South Korea
Contact Center AI Observability
AI contact center that uses event data to trigger personalized branded calls.
Custom quote
202051-200New York, NY
Payment Gateway Integration
Cognigy provides enterprise-grade conversational AI for customer service and employee support across voice and digital channels.
Custom quote · Free trial
2016201-500Dusseldorf, Germany
Contact Center AI Observability
Call recording, QA automation, and speech analytics for contact centers.
Per seat
200611-50Campbell, CA
Contact Center AI Observability
Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric.
Per seat
19955,000+Morristown, New Jersey
Contact Center AI Observability
Brightwheel is a childcare management platform combining daily activity tracking, parent communication, billing, and enrollment for daycare centers and preschools.
$200-350 / month / center
2015201-500San Francisco, California
Contact Center AI Observability
HashiCorp Consul provides service discovery, service mesh, and configuration management for distributed systems across clouds and runtimes.
Free + managed from ~$13/month
20141,000+San Francisco, California