Monitoring platforms that track the performance, accuracy, and customer impact of AI agents operating in contact centers.
Contact Center Workforce Management
Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time management.
Price$25+ / seat / month
Price position: below this category's displayed range.
Contact Center AI Observability
Conversation intelligence for small sales and support teams with automated call quality monitoring and coaching.
Price$59+ / month
Starting price: above the category median.Quality Management Systems
EvaluAgent is an AI-powered quality management platform for contact centers that automates conversation scoring, coaching workflows, and compliance monitoring.
Price$35+ / seat / month
Starting price: below the category median.
Contact Center Workforce Management
Calabrio provides workforce engagement management for contact centers with WFM, QM, analytics, and AI-powered insights.
Price$75+ / seat / month
Starting price: above the category median.
Contact Center Software
Korean SMS and contact center platform integrating customer comms.
Price$50 / month
Price position: at the category median.
Contact Center Software
Call recording, QA automation, and speech analytics for contact centers.
Price$99+ / month
Starting price: above the category median.Contact Center Software
Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric.
Price$35+ / seat / month
Starting price: below the category median.Contact Center as a Service
Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics.
AI Voice & Speech
Voice AI platform for contact centers with speech analytics and biometrics.
PriceContact sales
Unified Communications
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
Agent Assist
German contact-center AI assistant SaaS for agent productivity.
Call Center Software
AI-native contact center platform with automation, agent augmentation, and generative AI for customer service interactions.
PriceContact sales
Speech Analytics
Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching.
PriceContact sales
Contact Center AI Observability
Turkish omnichannel contact center and customer engagement platform.
Contact Center as a Service
Call Center Studio provides a cloud contact center platform powered by Google Cloud AI with IVR, omnichannel routing, and analytics.
Communication & Collab
Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time trans...
Contact Center AI Observability
CX assurance platform for testing and monitoring IVR and contact center experiences.
PriceContact sales
Contact Center Software
AI platform for voice contact center analytics in healthcare payers.
PriceContact sales
