Trust
Security & compliance
The vendor hasn’t added security or compliance details yet.
Cloud contact center platform with AI, routing, and workforce engagement for omnichannel customer experience.
Pricing
From $75 / seat / mo
Founded
1990
Team size
5,001-10,000 employees
Headquarters
Menlo Park, CA
Preview from genesys.com
At a glance
Best for
Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Tiered plans
About Genesys
Genesys Cloud CX is a cloud-based contact center and customer experience platform that unifies voice, email, chat, SMS, and social messaging into a single agent desktop. It adds workforce engagement management, quality assurance, forecasting, and AI-powered routing and bots. It is aimed at contact centers of all sizes that need omnichannel customer service and self-service automation.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Genesys
Genesys doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for Genesys and Cubbie routes it to the vendor and our procurement team.