Trust
Security & compliance
The vendor hasn’t added security or compliance details yet.
AI-powered conversational automation platform for customer service and sales teams.
Pricing
Flat rate
Founded
2017
Team size
11-50 employees
Headquarters
Lisbon, Portugal
At a glance
Best for
Customer Support Teams
Pricing model
Flat rate
Try before you buy
Free trial
Integrates with
Facebook AdsFacebook MessengerWhatsAppTelegramSMS+4
About ActiveChat
ActiveChat is a customer-service automation platform for contact centers, combining live-chat automation, NLP self-service chatbots, conversational marketing and multi-channel messaging across website chat, Facebook Messenger, WhatsApp, Telegram, SMS and email. It adds AI agent-assist hints, knowledge management and contact-center analytics, and targets customer support and service teams looking to reduce handle time and improve CSAT.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Flat rate
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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ActiveChat
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