Trust
Security & compliance
SOC 2ISO 27001GDPRHIPAAPCI DSS
SLA uptime target: 99.9%
Security review turnaround: Not specified
DPA available: Not specified
Enterprise conversational AI for customer service delivering voice assistants that resolve calls naturally.
Pricing
Usage-based
Founded
2017
Team size
201-500 employees
Headquarters
London, UK
Product Preview
Preview from poly.ai
At a glance
Best for
Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Usage-based
Security
SOC 2ISO 27001GDPRHIPAAPCI DSS
About PolyAI
PolyAI builds lifelike, voice-first conversational AI agents that handle inbound customer-service phone calls end to end, resolving queries, taking bookings, and routing to human agents when needed. Its assistants integrate with contact-center and backend systems and support many languages, with pricing tied to minutes handled. It targets large enterprises with high call volumes in sectors like banking, hospitality, and retail.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Usage-based
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Mid-market (201-1,000)Enterprise (1,000+)
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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PolyAI
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