Alternatives to Hiver

Issuetrak

Help Desk & Ticketing

Issue tracking and help desk software for customer support, internal IT, and complaint management.

Supportbee

Help & Customer Support

Simple email ticketing system for small teams that turns support emails into organized tickets with shared inboxes and a knowledge base.

Gorgias

Help Desk & Ticketing

Gorgias is a helpdesk platform built for e-commerce businesses that centralizes customer conversations from email, chat, social media, and SMS with deep Shopify, BigCommerce, and Magento integrations.

Desk365

Help Desk & Ticketing

Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal.

Loop Email

Communication & Collab

Team email collaboration tool with shared inboxes, internal chat, assignments, and workflow rules for managing customer communications.

UVdesk

Help Desk & Ticketing

Open-source helpdesk ticketing system with SaaS hosting and ecommerce integrations.

BoldDesk

Help Desk & Ticketing

AI-powered helpdesk software by Syncfusion with automated ticket routing and knowledge base suggestions.

Mojo Helpdesk

Help Desk & Ticketing

Simple cloud help desk for IT, HR, and facilities teams with ticket tracking, automation, and a self-service portal.

Front

6 months free offer for Front

Help & Customer Support

Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat.

TOPdesk

Help Desk & Ticketing

Service management software connecting IT, facilities, and HR departments with self-service portals and collaborative workspaces.