Front vs Hiver
FrontHelp & Customer Support
HiverHelp Desk & Ticketing
Front Help & Customer Support The customer operations platform. | Hiver Help Desk & Ticketing The simplest helpdesk for teams on Google Workspace. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help Desk & Ticketing |
| What it is | Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat. | Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking. |
| Pricing | ||
| Published price | Starter: $19/seat/month - Shared inbox, basic collaboration Growth: $59/seat/month - Analytics, CRM integration, rules Scale: $99/seat/month - Advanced workflows, SLA management P… | Free: $0 - Basic shared inbox Lite: $19/user/month Growth: $29/user/month Pro: $49/user/month |
| Pricing model | Tiered plans | Tiered plans |
| Free options | No free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | 6 months free Live now | None right now |
| Company | ||
| Founded | 2013 | 2011 |
| Team size | 201-500 employees | 201-500 employees |
| Headquarters | San Francisco, California | Bangalore, India |
| Featured clients | Shopify, HubSpot, Lyft | Flexport, Vacasa, Oxford |