Desk365 vs Hiver
Desk365Help Desk & Ticketing
Starts at $12/agent/moPublished price
HiverHelp Desk & Ticketing
Desk365 Help Desk & Ticketing AI-powered helpdesk for teams of all sizes | Hiver Help Desk & Ticketing The simplest helpdesk for teams on Google Workspace. | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal. | Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking. |
| Pricing | ||
| Published price | Starts at $12/agent/mo | Free: $0 - Basic shared inbox Lite: $19/user/month Growth: $29/user/month Pro: $49/user/month |
| Pricing model | Per seat | Tiered plans |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2021 | 2011 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | Sunnyvale, CA | Bangalore, India |
| Featured clients | Not available | Flexport, Vacasa, Oxford |
Where these sit in Help Desk & Ticketing
- Desk365$144
- Hiver$228
- Help Desk & Ticketing median$238
Per seat, per year, across 12 products publishing a price. Half of Help Desk & Ticketing sits between $120 and $360, and 5% of its plans are priced on request.
See the whole Help Desk & Ticketing market