Trust
Security & compliance
GDPRCCPA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking.
Pricing
$19-49 / user / month
Founded
2011
Team size
201-500 employees
Headquarters
Bangalore, India
Product Preview
Preview from hiverhq.com
At a glance
Pricing model
Tiered plans
Try before you buy
Free trial · Free plan
Integrates with
SalesforceShopifyNetSuiteJiraLinear+5
Security
GDPRCCPA
About Hiver
Hiver works inside Gmail, turning shared email accounts into collaborative helpdesks. Features include email assignment, status tracking, SLA management, and collision detection - all without leaving Gmail.
Multi-channel support adds live chat, WhatsApp, and voice. Analytics track team performance and customer satisfaction.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Hiver
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