Best fit
Who should shortlist this first
- Communication & Collab buyers
Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking.
Pricing
$19-49 / user / month
Reviews
1,500+
Founded
2011
Team Size
201-500 employees
Current Deal
Free plan available
About Hiver
Hiver works inside Gmail, turning shared email accounts into collaborative helpdesks. Features include email assignment, status tracking, SLA management, and collision detection - all without leaving Gmail.
Multi-channel support adds live chat, WhatsApp, and voice. Analytics track team performance and customer satisfaction.
Pricing
$19-49 / user / month
Free: $0 - Basic shared inbox
Lite: $19/user/month
Growth: $29/user/month
Pro: $49/user/month
Buyer Fit & Commercial Snapshot
Buyer teams
Common buyer roles
- Per-Seat Pricing
- Includes Mobile App
Commercials
Commercial snapshot
Pricing
$19-49 / user / month
Reviews
1,500+
Founded
2011
Team Size
201-500 employees
Procurement
Questions to answer before purchase
- Confirm security, access controls, and onboarding ownership directly with the vendor.
- Validate how $19-49 / user / month pricing scales as usage grows.
- Review website and support resources before procurement review.
- Compare the current deal terms against standard packaging and renewal structure.
Buyer-fit and commercial detail available
Create an account to unlock shortlist guidance, commercial context, and procurement notes for Hiver.
Stack Fit, Alternatives & Trust
Ecosystem
Commonly evaluated with
PrestaShopShopifyServiceNow1PasswordPer-Seat PricingIncludes Mobile App
Alternatives
Other products buyers may compare
- Discord
- Microsoft Teams
- Miro
- FigJam
- Obsidian
- Zoom Workplace
- Webex Suite
- Lucidchart
Trust
Signals available today
- Praised for zero learning curve since it works within Gmail. Limited to Google Workspace environments.
- LinkedIn company profile available
- Profile refreshed Mar 29, 2026
- Public profile launched Mar 29, 2026
Executive scan
Summary and what a claimed profile unlocks
Hiver is a communication & collab product positioned for buyers that want stronger context around pricing, category fit, and real-world proof before committing to a shortlist.
How should buyers evaluate this profile?
Start with category fit, pricing posture, and buyer proof. Then confirm rollout support and procurement readiness directly with the vendor.
What makes the profile stronger after a vendor claims it?
Claimed profiles unlock richer buyer-fit notes, rollout guidance, procurement details, outcome proof, alternatives, and freshness updates.
Deeper stack and trust research available
Create an account to unlock stack guidance, alternatives, and trust signals for Hiver.
Case Studies
Enterprise deployment at scale
A mid-market company implemented Hiver across 3 departments, reducing operational overhead and consolidating their workflow into a single platform...
ROI within first quarter
After switching to Hiver, the team reported measurable improvements in efficiency and a positive return on investment within 90 days...
Case studies available
Create an account to unlock detailed case studies, customer outcomes, and buyer proof for Hiver.
Notable Customers
- Flexport
- Vacasa
- Oxford
Named customer proof available
Create an account to unlock notable customers, social proof, and deeper buyer research signals for Hiver.
