Platforms for evaluating and improving the quality of customer support interactions through systematic review.
Quality Management Systems
Scorebuddy is a quality assurance platform for contact centers with flexible scorecards, coaching tools, customer survey integration, and performance analytics.
Price position$20+ / user / month
Starting price: below the category median.Quality Assurance for Support
Support QA platform for call scoring, agent coaching, and quality metrics.
Price position$34+ / month
Starting price: below the category median.Contact Center AI Observability
Conversation intelligence for small sales and support teams with automated call quality monitoring and coaching.
Price position$59+ / month
Starting price: above the category median.Code Quality and Linting
DeepSource is an AI-powered static analysis platform that automatically detects and fixes code quality issues, security vulnerabilities, and anti-patterns across multiple languages.
Price position$12+ / user / month
Price position: below this category's displayed range.Chatbot Analytics
Botanalytics provides analytics and monitoring for chatbots and virtual assistants, tracking engagement, retention, and conversation quality.
Price position$49+ / month
Starting price: above the category median.Quality Assurance for Support
Klaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.
Price position$35+ / seat / month
Starting price: at the category median.Software
AI support automation platform that triages tickets, surfaces root causes, and routes product issues to engineering.
Price position$500+ / month
Starting price: above the category median.Video Editing
DaVinci Resolve combines advanced video editing, color correction, visual effects, and audio post-production into a single powerful platform.
Pricing$295 one-time
Software Composition Analysis
Black Duck provides software composition analysis that helps organizations manage security, quality, and license compliance risks from open-source and third-party code.
PricingContact sales
CI/CD
CircleCI is a continuous integration and delivery platform that automates build, test, and deployment pipelines. It supports cloud and self-hosted environments with powerful parallelism and...
PricingPricing unavailable
Unified Communications
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
PricingPricing unavailable
Conversation Intelligence
Convin analyzes conversations across voice, email, and chat to provide coaching insights, automated quality assurance, and performance analytics for sales teams.
PricingContact sales
Ad Verification
Confiant automates creative quality assurance for display advertising, detecting and blocking malware, forced redirects, and non-compliant ad content in real time.
PricingContact sales
Quality Management Systems
MaestroQA is a quality assurance platform for customer support teams with customizable scorecards, coaching workflows, screen capture, and performance analytics.
PricingContact sales
AI Customer Service Agents
Crescendo AI provides an AI-augmented customer support platform that combines AI agents with human experts to deliver high-quality customer experiences at scale.
PricingUsage-based
AI Customer Service Agents
Eesel AI provides an AI customer service platform that creates chatbots trained on your help center, internal docs, and past tickets to answer customer questions accurately.
PricingPricing unavailable
Video Editing
Descript is an AI-powered audio and video editor that enables users to edit media by editing text transcripts, with features for screen recording, AI voice cloning, filler word removal, and...
PricingPricing unavailable
