Trust
Security & compliance
SOC 2HIPAAGDPRCCPAPCI DSS
SLA uptime target: 99.9%
Security review turnaround: Not specified
DPA available: Not specified
AI support automation platform that triages tickets, surfaces root causes, and routes product issues to engineering.
Pricing
From $500 / mo
Founded
2019
Team size
11-50 employees
Headquarters
Palo Alto, CA
At a glance
Best for
Startup (1-50), Small business (51-200), Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Tiered plans
Try before you buy
Free trial · Free plan
Integrates with
ZendeskSalesforceIntercomFreshworksHubSpot+4
Security
SOC 2HIPAAGDPRCCPAPCI DSS
About IrisAgent
IrisAgent is an AI-powered customer support platform that automates ticket resolution, assists agents, and analyzes customer sentiment across chat, email, and voice. It integrates with popular helpdesk tools and claims to auto-resolve up to 60% of tickets. It targets support teams from SMEs to large enterprises.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Startup (1-50)Small business (51-200)Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
IrisAgent
IrisAgent doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
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