Trust
Security & compliance
The vendor hasn’t added security or compliance details yet.
Klaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.
Pricing
From $35 / seat / mo
Founded
2018
Team size
51-200 employees
Headquarters
Tallinn, Estonia
At a glance
Pricing model
Per seat
Try before you buy
Free trial
About Klaus (Zendesk QA)
Zendesk QA (formerly Klaus) is a customer-service quality-assurance and conversation-scoring tool. It uses AI to automatically review up to 100% of support interactions across channels, surface coaching opportunities, and track agent performance and CSAT. It is aimed at CX and support teams wanting to improve agent quality and consistency.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Per seat
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Klaus (Zendesk QA)
Klaus (Zendesk QA) doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for Klaus (Zendesk QA) and Cubbie routes it to the vendor and our procurement team.
