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EvaluAgent is an AI-powered quality management platform for contact centers that automates conversation scoring, coaching workflows, and compliance monitoring.

Pricing

From $35 / seat / mo

Founded

2012

Team size

51-200 employees

Headquarters

Middlesbrough, United Kingdom

At a glance

Pricing model

Tiered plans

Try before you buy

Integrates with

Genesys CloudNICE CXoneFive9TalkdeskAmazon Connect+5

Security

SOC 2ISO 27001GDPRHIPAA

About EvaluAgent

EvaluAgent is a contact-center quality assurance and performance-improvement platform. It combines automated (AI) and manual scorecards, conversation intelligence, coaching, and agent-improvement workflows to evaluate customer interactions across voice and digital channels. It targets contact-center QA and operations teams that want to score more conversations automatically and drive agent performance, and now offers QA for AI agents as well.

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

SOC 2ISO 27001GDPRHIPAA

SLA uptime target: Not specified

Security review turnaround: Not specified

DPA available: Not specified

Pricing

Commercial model

Pricing model: Tiered plans

Free trial: Yes

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections