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Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric.

Pricing

From $35 / seat / mo

Founded

1995

Team size

5,001-10,000 employees

Headquarters

Morristown, New Jersey

About Avaya

Avaya is an enterprise communications vendor providing cloud and on-premises contact center and unified communications software. Its Avaya Experience Platform (AXP) delivers omnichannel CCaaS with voice and digital channels, AI, and workforce engagement, while Avaya Cloud Office provides business phone, messaging, meetings, and UCaaS. It serves mid-market and large enterprises modernizing customer-experience and internal communications.

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

The vendor hasn’t added security or compliance details yet.

Pricing

Commercial model

Pricing model: Per seat

Free trial: No

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections