Deals MarketplacePricing HubCubbie Points

Alternatives to Balto

Research overview

10 alternatives

  1. 1Real-time agent guidance and conversation analytics for contact centers

    Observe.AI

    Conversation Intelligence

    Both Balto and Observe.AI provide real-time agent assistance and conversation intelligence for contact centers. However, Observe.AI focuses more on autonomous AI agents and agentic workflows, while Balto emphasizes human-AI collaboration with agent assist and QA automation. They overlap in real-time guidance and analytics but serve different primary use cases.

    ISO 27001PCI DSSGDPRCCPASOC 2Per seat

    Price$69+ / agent / month

    Compare

    Vendor sources: balto.ai [1]observe.ai [2]

    Last verified
  2. 2Speech Analytics, Contact Center as a Service

    Voiso

    Contact Center as a Service

    Cloud contact center with AI dialer, omnichannel routing, speech analytics, and workforce management for sales teams.

    Free trialPer seatOmnichannel SupportReal-Time Analytics

    Price$49+ / user / month

    Compare
  3. 3Speech Analytics, Business Intelligence (BI)

    SentiSum

    Speech Analytics

    SentiSum is an AI-powered speech and text analytics platform that automatically tags and categorizes customer conversations to surface actionable insights.

    Omnichannel conversation analysisCustom taxonomy and taggingEarly warning anomaly detection

    Price$3,000+ / month

    Compare
  4. 4Speech Analytics, Conversation Analytics

    AmplifAI

    Conversation Analytics

    AmplifAI connects speech analytics, sentiment, and conversation insights to automated QA, coaching workflows, and performance dashboards with 150+ integrations.

    Conversation analytics and categorizationPredictive nps and csat scoring
    Compare
  5. 5Contact Center Software, Agent Assist

    Cresta

    Contact Center Software

    AI platform for contact centers providing real-time coaching, automation, and analytics for sales conversations.

    Usage-basedAgent AssistConversational AI

    Price$12,500 / month

    Compare
  6. 6Speech Analytics, Contact Center Software

    VoiceSpin

    Outbound Call Center

    AI-powered contact center with predictive dialer, intelligent call routing, and speech analytics for outbound sales.

    Free trialTiered plansContact Center SoftwareSales Dialer

    Price$36+ / user / month

    Compare
  7. 7Speech Analytics, Contact Center Software

    VoiceBase

    Speech Analytics

    Enterprise speech analytics API with transcription, PCI redaction, sentiment analysis, and predictive analytics.

    AI Voice APIAI Sentiment Analysis
    Compare
  8. 8Speech Analytics, Agent Assist

    Puzzel

    Workforce Management

    Cloud contact center and customer engagement platform with workflow, WFM, and analytics for European markets.

    Data sovereignty and compliance

    Price$69.78+ / user / month

    Compare
  9. 9Contact Center as a Service, Conversation Analytics

    Connectel

    Contact Center as a Service

    Cloud contact center platform with omnichannel communication, IVR, workforce management, and real-time analytics.

    Free planFree trialISO 27001GDPRTiered plansCall Center Software

    Price$45+ / month

    Compare
  10. 10Agent Assist, Compliance Monitoring

    Abstrakt

    Agent Assist

    Real-time call guidance platform providing instant coaching and compliance monitoring to contact center agents.

    Call search and retrievalPerformance analytics and reporting
    Compare