Platforms that analyze recorded phone conversations to extract insights about customer sentiment, compliance, and agent performance.
Conversation Intelligence
Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics.
Price position$69+ / agent / month
Starting price: below the category median.Outbound Call Center
AI-powered contact center with predictive dialer, intelligent call routing, and speech analytics for outbound sales.
Price position$36+ / user / month
Price position: below this category's displayed range.Software
Desktop and cloud spend analytics tool that lets procurement teams build complex spend cubes, classifications, and savings models without IT involvement.
Price position$59+ / month
Starting price: below the category median.Speech Analytics
SentiSum is an AI-powered speech and text analytics platform that automatically tags and categorizes customer conversations to surface actionable insights.
Price position$3,000+ / month
Starting price: above the category median.Contact Center as a Service
Cloud contact center with AI dialer, omnichannel routing, speech analytics, and workforce management for sales teams.
Price position$49+ / user / month
Starting price: below the category median.Contact Center Software
Call recording, QA automation, and speech analytics for contact centers.
Price position$99+ / month
Starting price: at the category median.Speech Analytics
Market intelligence platform providing category reports, pricing benchmarks, and supplier profiles for 1,000+ indirect procurement categories.
Price position$500+ / month
Starting price: above the category median.Speech Analytics
Procurement industry analyst firm offering research, advisory, and intelligence on procurement and supply chain technology.
Price positionUSD 395+ / month
Starting price: above the category median.AI Voice & Speech
Voice biometrics, speaker identification, and speech analytics technology.
PricingContact sales
Conversational AI
Enterprise conversational AI development platform.
PricingContact sales
AI Voice & Speech
Speech recognition and voice biometrics for customer authentication.
PricingContact sales
Conversation Analytics
CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights.
PricingContact sales
Voice App Development
Automated voice services and IVR for call automation.
PricingUsage-based
AI Customer Service Agents
AI-powered conversational IVA for customer service.
PricingContact sales
Clinical Decision Support
Vocal biomarker AI for mental and neurological health.
PricingContact sales
Software
Business intelligence platform offering digital commerce procurement intelligence, product content, and retail insights.
PricingContact sales
Software
Smart medical assistant for Chinese clinicians using iFlytek speech and NLP AI.
PricingPricing unavailable
Conversational AI
Low-code conversational AI platform for customer self-service.
PricingUsage-based
