Trust
Security & compliance
SOC 2GDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
SentiSum is an AI-powered speech and text analytics platform that automatically tags and categorizes customer conversations to surface actionable insights.
Pricing
From $3,000 / mo
Founded
2017
Team size
11-50 employees
Headquarters
London, United Kingdom
Product Preview
Preview from sentisum.com
At a glance
Best for
Customer Success Managers, Operations Managers
Pricing model
Tiered plans
Try before you buy
Integrates with
ZendeskFreshdeskIntercomDixaGorgias+5
Security
SOC 2GDPR
About SentiSum
SentiSum is an AI-native customer-experience intelligence platform that automatically tags and analyzes support tickets, calls, surveys, and reviews to surface the root-cause drivers of contacts and sentiment. It gives CX and operations teams granular voice-of-customer analytics across channels, including speech analytics for call centers, to reduce ticket volume and improve customer experience. It is built for mid-market and enterprise support organizations.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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SentiSum
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