Balto vs Connectel
BaltoSpeech Analytics
CustomPublished price
ConnectelContact Center as a Service
From $45 / moPublished price
Balto Speech Analytics Real-time speech analytics and guidance. | Connectel Contact Center as a Service Because you care | |
|---|---|---|
| Overview | ||
| Category | Speech Analytics | Contact Center as a Service |
| What it is | Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching. | Cloud contact center platform with omnichannel communication, IVR, workforce management, and real-time analytics. |
| Pricing | ||
| Published price | Custom No vendor-published pricing; Balto quotes per agent based on tier and scale, typically arranged after a pilot/POC. Third-party estimates cite roughly $50-$150+ per agent per month… | From $45 / mo Connectel does not publish list pricing; it offers a free trial and a savings calculator, with quotes based on agent count, volume and modules. Contact sales for pricing. |
| Pricing model | Custom quote | Tiered plans |
| Free options | No free plan · No free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2017 | 2014 |
| Team size | 201-500 employees | 51-200 employees |
| Headquarters | St. Louis, Missouri | Gothenburg, Sweden |