Observe.AIVerified

Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics.

Pricing

From $69 / agent / mo

Founded

2017

Team size

201-500 employees

Headquarters

San Francisco, California

Product Preview

Preview from observe.ai

At a glance

Pricing model

Per seat

Security

ISO 27001PCI DSSGDPRCCPASOC 2

About Observe.AI

Observe.AI is a contact-center conversation-intelligence and AI platform that records, transcribes, and analyzes 100% of customer calls and chats. It provides automated QA, agent coaching, real-time agent assist, and voice AI agents for self-service. It is built for mid-market and enterprise customer-support and sales operations seeking to improve agent performance and automate interactions.

What Conversation Intelligence costs

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Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

ISO 27001PCI DSSGDPRCCPASOC 2

SLA uptime target: Not specified

Security review turnaround: Not specified

DPA available: Not specified

Pricing

Commercial model

Pricing model: Per seat

Free trial: No

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections

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Observe.AI

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