Cloud contact center platform with omnichannel communication, IVR, workforce management, and real-time analytics.
Pricing
From $45 / mo
Founded
2014
Team size
51-200 employees
Headquarters
Gothenburg, Sweden
At a glance
Best for
Operations Manager, VP Customer Success
Pricing model
Tiered plans
Try before you buy
Security
ISO 27001GDPR
About Connectel
Connectel is a cloud-based contact center and customer-experience (CCaaS/CX) platform that unifies voice, email, chat, social, SMS and video conversations with an outbound dialer. It adds self-service and AI tools such as chatbots, voicebots, knowledge bases and AI assistants, plus data and analytics including real-time dashboards, speech analytics, surveys and workforce management. It targets businesses seeking to consolidate and optimize customer service operations.
What Contact Center as a Service costs
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Trust
Security & compliance
ISO 27001GDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
