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Cloud contact center platform with omnichannel communication, IVR, workforce management, and real-time analytics.

Pricing

From $45 / mo

Founded

2014

Team size

51-200 employees

Headquarters

Gothenburg, Sweden

At a glance

Best for

Operations Manager, VP Customer Success

Pricing model

Tiered plans

Try before you buy

Security

ISO 27001GDPR

About Connectel

Connectel is a cloud-based contact center and customer-experience (CCaaS/CX) platform that unifies voice, email, chat, social, SMS and video conversations with an outbound dialer. It adds self-service and AI tools such as chatbots, voicebots, knowledge bases and AI assistants, plus data and analytics including real-time dashboards, speech analytics, surveys and workforce management. It targets businesses seeking to consolidate and optimize customer service operations.

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

ISO 27001GDPR

SLA uptime target: Not specified

Security review turnaround: Not specified

DPA available: Not specified

Pricing

Commercial model

Pricing model: Tiered plans

Free trial: Yes

Free plan: Yes

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections