Customer service platforms with features specifically designed for online retail support needs.
E-Commerce Customer Service
Customer service platform built around people rather than tickets with AI-powered conversation management.
Price$120+ / seat / month
Starting price: above the category median.
Contact Center Software
Conversational customer service platform with AI-powered routing, chatbots, and unified agent workspace.
Price$99.73 / agent / month
Price position: at the category median.AI Customer Service Agents
Yuma AI provides AI-powered customer service agents specifically designed for e-commerce brands, automating ticket resolution across order management, returns, and product inquiries.
Price$239+ / month
Starting price: above the category median.Email Security Platforms
Abnormal Security uses behavioral AI to detect and prevent email attacks including business email compromise, phishing, and account takeover.
Price$4+ / user / month
Price position: below this category's displayed range.
Conversational Commerce
WhatsApp and multichannel commerce platform in Colombia.
Price$299+ / month
Starting price: above the category median.Business Phone Systems
Customer service phone software for ecommerce with click-to-call and Shopify integrations.
Price$24+ / month
Starting price: below the category median.
Omnichannel Support
AI-powered CRM for customer service providing timeline-based customer views with intelligent automation.
Price$89+ / seat / month
Starting price: below the category median.
Help Desk & Ticketing
AI-powered helpdesk software by Syncfusion with automated ticket routing and knowledge base suggestions.
Price$99 / month
Price position: below the category median.
Conversational AI
AI-powered customer service platform for mobile-first brands with in-app messaging and automation.
Price$150+ / month
Starting price: above the category median.
Site Search
Algolia is a hosted search and discovery API platform that provides fast, relevant search experiences with AI-powered recommendations and analytics for websites and applications.
Shopping Cart & Checkout
Malaysian ecommerce platform for omnichannel brands in Southeast Asia.
Communication APIs
Agora provides real-time voice and video communication APIs used by developers to build interactive live streaming, video calling, and messaging features into applications.
AI for Customer Intelligence
AI-powered customer experience intelligence platform automating ticket tagging and routing with deep insights.
Conversational Commerce
Conversation and order management for Vietnamese social commerce sellers.
PriceContact sales
E-Commerce Customer Service
AI-powered customer service automation for e-commerce brands resolving common support queries automatically.
PriceContact sales
Customer Support
AI-powered product support platform for hardware and electronics brands automating troubleshooting guides.
PriceContact sales
Unified Communications
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.
Knowledge Base Platforms
Interactive knowledge base platform with AI-powered step-by-step guides for customer self-service.
