Trust
Security & compliance
ISO 27001SOC 2HIPAAGDPRCCPA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
AI-powered customer service platform for mobile-first brands with in-app messaging and automation.
Pricing
From $150 / mo
Founded
2012
Team size
201-500 employees
Headquarters
San Francisco, CA
Preview from helpshift.com
At a glance
Best for
Startup (1-50), Small business (51-200), Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Custom quote
Try before you buy
Free trial
Security
ISO 27001SOC 2HIPAAGDPRCCPA
About Helpshift
Helpshift is a digital-first, in-app customer service platform strongest on mobile, combining messaging, AI bots and automation, and a human-agent workspace. It targets mobile app publishers, gaming, and consumer brands wanting to deflect and resolve support in-context. Capabilities include in-app help, bots, agent routing, and analytics, with an issue/interaction-based licensing model.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Startup (1-50)Small business (51-200)Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Helpshift
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