Trust
Security & compliance
ISO 27001SOC 2GDPRHIPAA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
AI platform for customer support predicting escalations and extracting sentiment signals from support tickets.
Pricing
Custom quote
Founded
2016
Team size
51-200 employees
Headquarters
San Jose, CA
Preview from supportlogic.com
At a glance
Best for
Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Custom quote
Security
ISO 27001SOC 2GDPRHIPAA
About SupportLogic
SupportLogic is an AI infrastructure platform for customer-support teams, providing autonomous AI agents, a unified Data Cloud, and an MCP server that connects to Claude, ChatGPT and Gemini. Its 16 specialized agents handle knowledge retrieval, sentiment analysis, escalation prediction, routing, coaching and account-health monitoring, integrating with Salesforce, Zendesk and ServiceNow. Enterprises like Databricks and CrowdStrike report reduced escalations and faster resolution.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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SupportLogic
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