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Yuma AI provides AI-powered customer service agents specifically designed for e-commerce brands, automating ticket resolution across order management, returns, and product inquiries.

Pricing

$239+ / month

Founded

2022

Team size

11-50 employees

Headquarters

San Francisco, California

At a glance

Best for

Customer Success Managers

Pricing model

Custom quote

Try before you buy

Integrates with

ShopifyGorgiasZendeskKustomerGladly+5

Security

SOC 2

About Yuma AI

Yuma AI provides AI customer service agents built specifically for e-commerce and Shopify merchants. The platform autonomously handles order-related inquiries, returns processing, product questions, and shipping updates.

The AI agents integrate with e-commerce platforms and helpdesks to access order data and take actions directly. Yuma achieves high automation rates by combining intent classification with deep integration into commerce workflows.

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

SOC 2

SLA uptime target: Not specified

Security review turnaround: Not specified

DPA available: Not specified

Pricing

Commercial model

Pricing model: Custom quote

Free trial: Yes

Free plan: Not specified

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections