Trust
Security & compliance
SOC 2ISO 27001GDPRPCI DSS
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Unified customer service platform with AI-assisted ticketing, live chat, and self-service capabilities.
Pricing
From $1 per AI resolution
Founded
2001
Team size
51-200 employees
Headquarters
London, UK
Preview from kayako.com
At a glance
Best for
Startup (1-50), Small business (51-200), Mid-market (201-1,000), Enterprise (1,000+)
Pricing model
Usage-based
Integrates with
ZendeskFreshdeskIntercomSalesforceStripe+5
Security
SOC 2ISO 27001GDPRPCI DSS
About Kayako
Kayako is a customer-service and helpdesk platform combining shared inbox, ticketing, live chat, and self-service with an AI agent (Kay) that resolves routine tickets autonomously. It targets support teams that want unified multichannel conversations plus AI deflection. The current model bills primarily on outcomes, charging per AI-resolved ticket rather than only per seat.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Usage-based
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Startup (1-50)Small business (51-200)Mid-market (201-1,000)Enterprise (1,000+)
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Kayako
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