Trust
Security & compliance
The vendor hasn’t added security or compliance details yet.
Customer service platform built around people rather than tickets with AI-powered conversation management.
Pricing
$120+ / seat / month
Founded
2014
Team size
201-500 employees
Headquarters
San Francisco, CA
Product Preview
Preview from gladly.com
At a glance
Best for
Head of Support
Pricing model
Per seat
Try before you buy
About Gladly
Gladly is a customer-service platform built around people rather than tickets, unifying voice, email, chat, SMS and social into a single lifelong customer conversation. It layers in AI (Sidekick) for automated resolution and assist. It targets consumer B2C brands, especially retail and hospitality, that treat support as a loyalty and lifetime-value driver.
Pricing
$120+ / seat / monthPer seat
Sync Gladly with Cubbie
Cubbie connects straight to the Gladly admin API, so your seats, usage, and plan stay current without anyone updating a spreadsheet. That is what turns renewals and unused licenses into something you can act on.
Agent roster (seats)Per-agent status and rolesAccount domain
Connecting takes about a minute. Paste a read-only key from your Gladly admin settings. Cubbie never writes to your account.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Per seat
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Gladly
Gladly doesn’t have a live offer on Cubbie yet, but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for Gladly and Cubbie routes it to the vendor and our procurement team.
